Salesforce Senior Product Manager

Senior Product Manager

Location: 127 Public Square, Cleveland Ohio

General Location: Hybrid in Cleveland, OH highly preferred. If the selected candidate resides in Cleveland, OH, Buffalo, NY, or Albany, NY, or near a KeyBank office (non-branch location), they are expected to work on-site 3 days per week at the nearest.

Remote work offered if outside of Key Bank footprint. Located in Central or East coast highly preferred.

Role Summary: We are seeking a strategic, execution-oriented Senior Product Manager to lead the vision, roadmap, and adoption of Salesforce across the Commercial Bank. This role serves as the central product owner of the Salesforce Sales ecosystem, responsible for aligning business priorities with technology delivery, establishing governance, and driving scalable, high-impact capabilities.

This role will serve as the bridge between business stakeholders, sales teams, operations, and technology organizations to define scalable CRM solutions that improve banker productivity, client engagement, pipeline management, and revenue growth.

This individual will also play a critical role in shaping the future vision for AI-enabled banking experiences within Salesforce — identifying opportunities to leverage generative AI, workflow automation, predictive insights, and intelligent banker assistance capabilities to transform how commercial bankers operate and engage clients.

The ideal candidate combines strong product management discipline with deep stakeholder engagement, Salesforce platform expertise, AI innovation thinking, and change leadership capabilities. This individual will own the end-to-end product lifecycle — from strategy and requirements definition through implementation, rollout, and user adoption.

Key Responsibilities:

• Salesforce Product Strategy, Innovation & Roadmap
• Prioritization & Demand Management
• Governance & Stakeholders Management
• AI Strategy & Enablement within Salesforce
• Change Management & Adoption
• People Leadership & Team Development

Qualifications:

Required:

• Bachelor's degree in Business, Technology, Finance, or related field.
• 7+ years of Product Management, Salesforce Product Ownership, CRM Transformation, or Digital Platform experience within a Financial Services Industry.
• Proven experience building and managing product roadmaps and prioritization frameworks
• Strong understanding of Salesforce platform capabilities including Sales Cloud, Financial Services Cloud, Agentforce, workflows, integrations, and reporting.

Preferred Qualifications:

• Proven ability to translate emerging technology concepts into scalable business solutions and measurable outcomes.
• Experience managing enterprise-scale CRM modernization or AI transformation programs.
• Strong executive communication, stakeholder management, and cross-functional leadership skills.
• Ability to balance strategic vision with detailed execution and delivery oversight.
• Salesforce certifications such as Salesforce Administrator, Sales Cloud Consultant, or Product Owner certifications.
• Experience with generative AI, conversational AI, intelligent workflow automation, or digital assistant platforms.
• Familiarity with commercial banking sales processes, treasury services, client onboarding, and relationship management workflows.
• Project Management: Organized, methodical, able to create clear plans (and Plan B's), delegate tasks, and parallelize work streams
• Analytics: Ability to leverage reporting and analytics tools to validate assumptions, measure outcomes, and inform product decisions
• Writing Skills: Excellent written communication — able to produce clean requirements, design docs, diagrams, and executive updates
• Business & Systems Awareness: Ability to map requirements to the systems and teams involved; not "that's another team," but someone who takes ownership across boundaries

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.

COMPENSATION AND BENEFITS: This position is eligible to earn a base salary in the range of $116,000.00 - $216,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.