Casino Marketing Host

Casino Marketing Casino Host

It is the responsibility of the Casino Marketing Casino Host to service all in-house casino guests seeking assistance with property information, comp availability, room reservations, special events, etc. to foster and develop relationships with new and existing customers in order to create repeat clientele.

Responsibilities:

• Majority of time will be spent servicing the guests on the casino floor at the host office desk
• Excellent customer service skills to act as mediator between all departments in the best interest of our casino patrons
• Handle any disputes presented by a guest
• Build host relationships with VIP level players to reach quarterly host goals to assure VIP guest retention
• Assist with Event/Promotion confirmation calls for upcoming booked events
• Facilitate all walk in host comps, questions and routine revisions while adhering to company guidelines
• Compile daily arrival report
• Arrange accommodations including room reservations, limo transportation, restaurant reservations and entertainment reservations for all qualified guests
• Make sound comp decisions
• Promote future events
• Attend and assist with all special event registrations/drawings/receptions while maintaining a full knowledge of all upcoming events and criteria
• Maintain all needed host office desk supplies
• Alert IT to all malfunctioning computer/printer/LFV issues
• Meet and greet pit, slot hot player and jackpot alerts
• Establish and maintain a positive rapport with co-workers and other departments
• Follow all company and departmental policies and procedures
• Present and maintain a professional appearance
• Create and participate in teamwork
• All phone calls, emails and alerts must be responded to as quickly as possible
• Meet quarterly Host event and concert goals

Qualifications:

• Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills
• Excellent interpersonal and communication skills (verbal and written), fluent English and articulate
• Ability to work efficiently, independently and cohesively, consistently producing quality results
• Computer literate in Microsoft Windows and Excel applications required
• 2 years casino experience
• Minimum age requirement is 21

What we offer you:

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K Opportunities
• For opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.