Product Manager, Order Management & Fulfillment

Product Manager, Order Management & Fulfillment

As Product Manager, Order Management & Fulfillment, you are responsible for defining and executing the strategy for Lands' End's order lifecycle and fulfillment capabilities. This role owns the vision, roadmap, and delivery of solutions that enable seamless order processing, inventory visibility, and efficient fulfillment across enterprise systems. By driving integration between SAP, Manhattan Active (MA) TMS, MA WMS, and Third-Party Logistics (3PL), the Product Manager ensures requirement feasibility, operational scalability, cost efficiency, and exceptional customer experience.

• Own Order Management & Fulfillment Strategy: Develop and execute the roadmap for OMS and fulfillment capabilities, aligning with business objectives and operational priorities.
• Oversee System Integrations: Oversee integrations between SAP, OMS, WMS, TMS and other participating applications to ensure real-time visibility of orders, inventory, fulfillment milestones and shipping status.
• Optimize Order Lifecycle Processes: Continuously improve workflows from order release through delivery, reducing exceptions and improving service levels.
• Define & Maintain Order Routing Logic: Own the configuration and optimization of sourcing rules, allocation logic, and fulfillment prioritization to ensure cost-effective and customer-centric order routing.
• Drive Product Delivery in Agile Environment: Define and prioritize backlog items, lead sprint planning, and ensure delivery of high-impact features and enhancements.
• Collaborate Cross-Functionally: Act as the primary liaison between operations, logistics, IT, and customer care to align technology capabilities with business needs.
• Resolve Issues & Analyze Root Causes: Lead resolution of order-related exceptions across internal systems and 3PL partners; provide actionable insights to leadership.
• Deliver Measurable Business Value: Implement strategies that reduce cost, improve fulfillment speed, and enhance customer satisfaction.

Skills & Competencies

• Strategic & Analytical Thinking: Ability to translate business needs into scalable solutions.
• Agile Product Ownership: Skilled in backlog management, sprint planning, and stakeholder engagement
• Technical Acumen: Experience with SAP, Manhattan Active WMS, Manhattan TMS, Third Party Logistics (3PL) integrations.
• Process Optimization: Proven ability to streamline workflows and improve operational efficiency
• Cross-Functional Leadership: Strong communication and collaboration skills across business and technology teams.

Education & Experience

• Bachelor's degree in Business, Supply Chain, Information Systems, or related field preferred, but not required.
• 2-5 years in product management or supply chain technology roles.
• 3+ years managing OMS platforms (IBM Sterling, SAP, Oracle) and fulfillment systems.
• Proven experience in Agile delivery and cross-functional leadership.
• Lean Six Sigma experience preferred.
• Strong background in system integration across OMS, ERP, WMS (preferably Manhattan Active Supply Chain), and TMS (preferably Manhattan Active Supply Chain).