Product Services Coordinator

Product Services Coordinator

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member's contributions and offers a supportive environment for career development. Come, stay, and grow with us.

This Product Services Coordinator supports the New Product Development teams responsible for ensuring Residential Packaged Units and MagicPak Multi-Family Units are serviceable, reliable, and safe. This includes not only the hardware, but ancillary products such as training and literature integrity. This person is also responsible for the development, implementation, and administration of field programs for any Lennox and Allied products.

Duties include but are not limited to:

• Under general direction, liaises with field technical service, engineering, product managers, and manufacturing to resolve product quality, reoccurring failure or reliability concerns and drives continuous improvement.
• Provides troubleshooting and installation expertise of Residential Packaged Units and MagicPak Multi-Family Units.
• Diagnoses issues with Residential Packaged Units and MagicPak Multi-Family Unit components, and refrigeration circuit to guide Lennox and Allied groups to the appropriate resolution.
• Assists in the development of technical documentation as well as assists technical literature and engineering to provide training materials, updated installation, operation and maintenance instructions, service & application notes, and proof-reads new documents as needed.
• Provides product application and troubleshooting training to the Inside Technical Consultants and Field Technical Consultants.
• Presents product related training, information and updates at Sales and Field Technical Consultant meetings.
• Makes sure the Bill of Material for each product is up to date and works with Supply Chain to ensure repair parts are available at product launch, after launch, and through the product obligation period.
• Attends meetings including but not limited to DP, MRT, sales, FTC, safety audits, service reviews, and product audits.
• May be required to travel for and participate in LennoxLive dealer meetings, tradeshows, manufacturing audits, marketing events as well as Lennox and Allied sales meetings.
• Works with product sales, product management, engineering, manufacturing, and the vendor to drive product improvements.
• Analyzes warranty data and field reports to identify opportunities to improve the product quality and reliability of the Residential Packaged Units and MagicPak Multi-Family Units.
• If a field product issue arises and requires a Field Program, works with the Manager of Product Technical Support to assist with implementing the appropriate program.

Having the right qualifications is only a part of what it takes to be a successful employee. At Lennox, we believe in following a set of behaviors and competencies to achieve your full potential. In this position, it is vital that you embody these core competencies:

• Situational Adaptability: You flex your approach and demeanor to suit various scenarios. You successfully shift gears as new developments and competing priorities arise – balancing routine tasks, urgent action items, and long-term projects is second nature for you.
• Decision Quality: You make thoughtful and timely decisions with the best interest of the organization in mind, prioritizing and organizing key deliverables and ensuring stakeholder buy in.
• Drives Results: You show pride in "getting the job done" with a bias for action, going above and beyond to ensure your responsibilities have been met. During high pressure moments, you work diligently to meet deadlines and show value in your work.

What We Are Looking For

• High school diploma or GED required. Associates degree in air conditioning or bachelor's degree in engineering preferred.
• Requires at least 5 years of relevant HVAC experience.
• Advanced knowledge and experience in the installation, service, and application of residential HVAC equipment.
• Advanced knowledge and experience in Residential Packaged Units and MagicPak Multi-Family Unit systems.
• Excellent verbal and written communication skills.
• Strong analytical and troubleshooting skills.
• Ability to handle and prioritize multiple tasks at once.
• Maintain a positive and professional image at all times while assisting customers promptly and conducting all business in a friendly, courteous and knowledgeable manner.
• Demonstrated ability to advocate, organize, problem-solve and provide root-cause results.
• Strong understanding of Microsoft Excel, PowerPoint and Word. SAP knowledge a plus.

What We Offer

Compensation: This is a salaried exempt role. The starting salary range for this role and market is between $94,400- $123,900 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. This position is also eligible for the BroadBase Incentive (BBI) program with a target payout of 2%. Employees in this role are not eligible for overtime.

Location and Schedule: This position is located in Richardson, TX and will be in the office Monday through Friday.

Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Paid Time Off: Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 9 to 11 paid company holidays depending on the year, and 3 floating holidays per year.

Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member's contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you'll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.