Product Specialist (hvac/electrical)

Product Specialist

Lennox Culture is grounded in shared values that drive the Company to succeed.  The core values of integrity, respect, and excellence are ingrained in the fabric of the organization.  Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you'll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us! 

Each of the core values is defined by three guiding behaviors:

Integrity:

• Accountability: We deliver on our commitments.
• Positive Engagement: We energize and motivate others.
• Trust: We are always honest, ethical, and safe.

Respect:

• Customer Experience: We earn the loyalty of our customers.
• Sustainability: We care for our community and planet.
• Talent: We foster belonging and create opportunities to grow.

Excellence:

• Innovation: We embrace original ideas and creative solutions.
• Quality: We strive for continuous improvements.
• Results: We prioritize superior outcomes for our stakeholders.

The Product Specialist is responsible for providing technical expertise and support for the company’s HVAC and electrical product lines. This role acts as the primary internal resource for product knowledge, technical inquiries, and customer solutions, ensuring high levels of customer satisfaction and supporting business growth across Canada.

Key responsibilities:

• Serve as the main technical contact for all HVAC and electrical product-related questions from customers, sales teams, and agents.
• Develop product equivalency charts and recommend suitable alternatives for client needs.
• Liaise with engineering, manufacturing, and supplier partners to obtain technical information and resolve complex product issues.
• Collaborate with customer service to ensure accurate order processing and optimal client support.
• Train and assist customers, representatives, and agents on product features, applications, and best practices.
• Support both HVAC and electrical product lines; willingness to learn and cross-train as needed.
• Work with sales, marketing, and engineering teams to enhance product performance and market positioning.
• Stay informed about market trends, technological innovations, and competitive products.
• Contribute to the creation of marketing materials, product documentation, and technical literature.
• Utilize Excel, ERP, and reporting tools for technical analysis and margin calculations.

Skills and competencies:

• Integrity – impeccable track record of high workplace integrity, trust, and respect; is committed to building a sustainable, profitable business while meeting high ethical standards.
• Results Oriented – will do whatever it takes to deliver steady, consistent results in the right way; pleased but never satisfied; strong sense of urgency around results.
• Exceptional Communicator – applies excellent verbal and written communication skills to translate the vision and strategy into clear priorities and direction.
• Relationship Driven – skilled at developing strong, trusting relationships with employees, customers, and other key stakeholders of the business; comfortable working in a matrixed organization.
• Humble – demonstrates low ego. Brings the right balance of credibility along with humility. Leads an organization with the right attitude, seeking best in-class practices and performance. Knows their weaknesses.
• Organized – exceptionally organized with consistent follow through and the ability to continually prioritize and manage multiple tasks and challenges.
• Aggressive Simplifier – have a continuous improvement mindset; always looking for ways to make things less complicated and easier to execute.

Experience and qualifications:

• The ideal candidate will have 3+ years' experience in inside sales, counter sales, or technical support within HVAC or electrical distribution (experience in both fields preferred but not required).
• Bilingual (English/French) required.
• Strong technical aptitude and problem-solving skills.
• Excellent communication, organizational, and interpersonal abilities.
• Proficiency with Excel, ERP, and business reporting systems.
• Ability to work collaboratively with sales, customer service, and technical teams.
• Requires a bachelor's degree or an equivalent combination of education and experience.
• Requires at least 5 years related experience.