Product Owner

Small Commercial Product Owner III

Step into a high-impact role in the Small Commercial, Policy & Loss Portfolio where you'll transform an underinvested Claims area into a strategic advantage. As a Small Commercial Product Owner III, you'll own the vision, align teams, and deliver a cross-functional roadmap—working with engineering, underwriting, operations, and data—to drive measurable business outcomes. This is a rare chance to shape core capabilities, sharpen our competitive edge, present progress to senior stakeholders, and deliver tangible impact across the Small Commercial organization. If you're energized by building product strategy and creating tangible change, this is the role where your work will truly move the needle.

As a member of the Small Commercial team, representing the voice of the customer and the organization through the delivery of business value. This role will help lead Small Commercial strategy while seeking to improve Small Commercial capabilities. Works closely with stakeholders (business and technology), including executive leadership, to define and prioritize features and stories, ensuring alignment with customer needs and organizational goals. Understands customers' problems in detail and ensures the problems are clearly defined, prioritized and the squad/team is focused on the most valuable work for the organization. The Product Owner is the team member always communicating with stakeholders to ensure an aligned understanding of how the squad/team can provide the highest value for the customer through the lens of the organization. Collaborates with squads/teams, technologies and architects across the organization to develop a deep understanding of the technologies and systems they support.

Responsibilities

• Accountable for collaboratively creating product vision and alignment with strategic priorities with stakeholders.
• With the squad, accountable for developing and achieving product level KPIs. Manages product(s) with high degree of strategy, scope, and complexity.
• Owns and maintains the product backlog and is accountable for its contents and prioritization. Accountable for clear, actionable user stories.
• Sets priorities and actively participates in squad/team quarterly planning. Contributes to priorities for and actively participates in portfolio quarterly planning.
• Participates in squad/team demos, retrospectives, and all other ceremonies.
• Works daily with the agile working group clarifying business requirements, removing roadblocks, constantly communicating, and supporting alignment around product strategy.
• Leads IT and business leadership to align development and business goals and priorities while working with stakeholders and squad/team to remove roadblocks to execution.
• Monitors and maintains the product health. Designs additional monitoring to support enhanced understanding of product health. Proactively monitors impact of their product on others in the ecosystem.
• Drives alignment with stakeholders to understand the impact that their products' regulatory, compliance, and other industry constraints will have on other products in the portfolio. Negotiates with internal and external squads/teams to set aligned priorities among squads/teams both within and outside the portfolio.

Qualifications

• Advanced knowledge of Agile development methodologies as typically acquired through a Bachelor's degree in relevant field (business, computer science, humanities etc.), 7 years in business, technology, or consulting with 5 to 7 years direct experience with agile teams
• Master's degree preferred
• High level of proven business expertise needed to set clear priorities for product and understand business value impacts
• Develops strong stakeholder relationships and influencing across multiple organizational boundaries
• Demonstrated experience leading varied audiences through the development of complex ideas, issues and designs
• Ability to lead varied audiences through census building
• Proven experience with Agile practices and expectations
• Comfortable with making decisions with some level of uncertainty
• Strong communication skills, both written and verbal
• Knowledge of insurance industry preferred
• Knowledge of relevant products and portfolio strongly preferred
• Strong experimental mindset to drive innovation amongst uncertainty and exploit market opportunities