Senior Design Operations (18 Month Fixed Term Contract)

Senior Design Operations (18 Month Fixed Term Contract)

We're looking for a Senior Design Operations to join our team in North America. Growth, at scale, is linked to building trust, partnership and allyship. This role focuses on the processes, methods, tooling and culture associated with high-performing design teams. You will work closely with the Design Operations Director to ensure efficiency and effectiveness. You will assist in developing strategies, implementing processes, and working closely with cross-functional teams to drive the success of design and UX research projects.

To be eligible for this role, candidates must be based in eastern Canada and able to work within the Eastern Standard Time (EST) zone.

What you'll be doing:

• Ensure teams are set up for success and have everything they need to work effectively including: tools, skill-training, and process documentation.
• Build and maintain programs related to Design (example: analyze design reporting based on JIRA metrics and identify opportunities for improvements)
• Can influence design and product to follow best processes and identifies problems (sprints, VQA) within the design process, suggests improvements, and rolls out solutions to team
• Works efficiently and collaboratively to keep team members communicating and producing in a timely manner, minimizing feedback loop cycles
• Manages sprint ceremony calendar, including guests, and agenda
• Evaluating, implementing, and optimizing tools to enhance the team's productivity and collaboration
• Create playbooks and documentation that help scale alignment and best practices
• Keeping a finger on the culture pulse and actively participating in shaping it; focusing on morale, and unspoken feedback.

What you need to bring:

• At least 3 years of industry experience on a creative team influencing culture in matrix organizations
• A strong, full understanding of design, product and engineering teams work together in the agile process.
• Experience scaling programs and design methods (bonus!) with a goal to up-level teams at scale.
• Analytical mindset interpreting data and informing decisions through insights
• Organized and self-motivated with the ability to work independently and make decisions in the absence of detailed instructions. Should demonstrate a commitment to quality and attention to detail.
• Strong work ethic and interpersonal and communication skills, with the ability to build and maintain strong relationships
• Expertise collaboration software (Jira, Monday, Miro, Figma)

We know that people are more than what's on their CV. If you're unsure that you have the right profile for the role... hit the 'Apply' button and give it a try!

You'll enjoy:

• A flexible work environment that empowers you to do your best work
• A culture that celebrates performance
• The chance to make an impact in a team that's big enough for career growth, but lean enough to make your voice heard
• Career-defining opportunities

Plus benefits designed to keep you happy, healthy and fulfilled.

• Flexible paid time off and remote work policies
• Contributions to your pension plan. Your future matters
• Training opportunities to grow your skills and career
• Health and wellness credit so you feel your best
• Time off to volunteer and give back to your community
• Interest groups, employee led networks, social committees to sponsored sports teams
• Computer purchase program to get your personal Macbook

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that's passionate about empowering our communities.

At Lightspeed, we carefully consider a wide range of factors when determining compensation, including your skill set, qualifications, experience, and market data. These considerations can cause your compensation to vary. We reasonably expect the total compensation for this position to be in the range of $125,000 - $135,000 CAD. Lightspeed also provides a variety of employee benefits including, but not limited to, medical, dental, wellness, life and disability insurance, and paid time off. Please note that this compensation information is solely for candidates hired to perform work within Ontario and reflects the amount Lightspeed is willing to pay at the time of this posting. This role represents an existing vacancy at Lightspeed. Lightspeed uses artificial intelligence–enabled tools to support certain aspects of the recruitment process; all hiring decisions are made by our recruiting and hiring teams.