Automotive Product Support Representative

Technical Support Representative

Respond to incoming technical calls and emails about Sonnax Transmission Specialty/ transmission replacement part products, heavy duty/high performance products, remanufactured valve bodies and Rostra powertrain components.

Essential Functions/Job Responsibilities:

1. Answer incoming technical support calls and emails, providing product support to customers and end-users, answering basic, non-complex questions concerning applications, specifications and quality issues of product.
2. Understand and effectively relay Sonnax theory and operation of tools & fixtures.
3. Triage higher level technical support calls and emails, obtaining relevant information and escalating as needed.
4. Collect, record and report detail of customer complaints received by the department regarding quality, tolerances, specifications or application of products.
5. Identify issues that need to be escalated and route appropriately.
6. Utilize and help maintain department tools, systems and procedures that record daily phone, fax, e-mail or written customer product inquiries as well as provide quick access to product information and diagnostic assistance.
7. Create and maintain packaging boards per packaging specs provided.
8. Travel by air and/or ground both domestically and internationally to visit customers or industry trade shows.

Education and/or Experience:

• Automotive technical experience or education.
• Strong customer service experience in an automotive environment.
• Strong organizational, interpersonal and problem-solving skills.
• Ability to read technical documentation such as mechanical drawings, electrical schematics, hydraulic and diagnostic flow charts.
• Proficiency with Microsoft Office products.

Physical Demands:

• No restrictions on wearing required PPE for area, including safety eyewear and steel toed shoes.

Pay Range: 22.95 - 28.05

We offer a comprehensive benefits package that may include medical, dental, vision, 401k matching, and more!

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.