Marketing & Communications Manager (m/f/d)

Marketing & Communications Manager

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury services and seek for the best hospitality professionals worldwide. We are convinced that the Ladies and Gentlemen of The Ritz-Carlton are the most important resource in our service commitment to our guests.

Our Gold Standards serve as the foundation of the Ritz-Carlton brand and motivate us to be better every day. With this approach and the firm belief that our culture is the driving force of success, The Ritz-Carlton has earned an international reputation as a market leader in luxury hospitality. As part of our team, you will get to know our Gold Standards, such as our Employee Promise, our Credo, and our Service Values. We promise you that with us, you will have the opportunity to be proud of your work and your fellow Ladies and Gentlemen.

"We are Ladies and Gentlemen serving Ladies and Gentlemen"

At The Ritz-Carlton, Vienna, we are committed to creating exceptional experiences for our guests and meaningful opportunities for our Ladies and Gentlemen.

We invite you to join our team as:

Marketing & Communications Manager

Key Responsibilities:

• Champion the brand promise of The Ritz-Carlton by ensuring all marketing and communications reflect the highest standards of excellence, storytelling and emotional connection
• Develop and execute a comprehensive Marketing & Communications strategy that strengthens the hotel's positioning and drives revenue across all segments
• Ensure consistency of brand voice, visual identity and messaging across all guest touchpoints, in alignment with brand standards
• Lead the creation and curation of refined digital and print materials, with a focus on showcasing Rooms, Food & Beverage and unique guest experiences
• Direct all Public Relations activities, cultivating strong relationships with local and international media to enhance the hotel's reputation
• Serve as the primary contact for media and communications, ensuring all interactions reflect professionalism, discretion and brand integrity
• Identify storytelling opportunities that bring the property's unique character to life
• Oversee the hotel's digital presence, including website and OTA platforms, ensuring content is inspiring, accurate and optimized
• Guide and host media visits, influencer collaborations and brand experiences
• Monitor market trends, guest insights and media coverage to proactively identify opportunities and elevate brand presence
• Foster strong collaboration with Sales, Revenue, and operational teams to ensure alignment with the hotel's strategic priorities
• Manage agency partners and ensure all deliverables meet brand expectations and quality standards

Your Profile:

Gold Standards Mindset

• Embody The Ritz-Carlton service values, demonstrating a commitment to excellence, integrity and personalized service
• Acting as a brand ambassador, consistently reflecting the company's credo and service philosophy

Strategic & Technical Expertise

• Proven ability to develop and execute strategic marketing and communications plans within a luxury environment
• Strong proficiency in marketing, digital, and design tools (e.g., Adobe Creative Suite, CMS platforms, Microsoft Office)
• Analytical mindset with the ability to translate insights into impactful actions

Leadership & Collaboration

• Inspiring team player with the ability to lead initiatives and influence across departments
• Strong interpersonal skills with a passion for building meaningful relationships
• Deep understanding of luxury hospitality and culturally diverse environments

Communication Excellence

• Exceptional written and verbal communication skills, with a refined sense of tone and storytelling
• Fluency in German and English; additional languages are an advantage
• Confidence in managing media relations and representing the brand with professionalism and discretion

Our Benefits:

• Become part of the Top 1% of Hospitality Professionals: Stand out with your experience in a prestigious environment and among professionals
• Work in a 5-star environment: Enjoy working in a modern and luxurious workplace, equipped with high-quality amenities
• Excellent career opportunities worldwide: Benefit from great career prospects in 5-star hotels around the world
• Regular training & development opportunities: Take advantage of our ongoing training and in-depth development opportunities for professional and personal growth
• Motivated and supportive team: Work in a dedicated, friendly team that collaborates on achieving success
• Unique employee benefits: Enjoy numerous global perks such as hotel stays, Food & Beverage discounts, retail discounts, free uniform cleaning and meals, wellbeing and recognition programs and many more benefits
• Competitive compensation: Receive an attractive salary, along with a guaranteed annual pay increase based on your performance

The statutory gross minimum remuneration for this position, based on full-time employment, is € 2,492.00 per month. A higher salary may be offered, depending on your qualifications and experience.

Our motivated and supportive team will be happy to onboard you and give you a warm welcome with a two-day Onboarding from the very beginning.

Have we sparked your interest?

Then apply today via email: bewerbung.vienna@ritzcarlton.com

Please be advised that a valid working permission for Austria is required for this position.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.