UI/UX Designer - Labor Marketplace

UI/UX Designer

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We're building a next-generation labor marketplace a platform that matches talent and employers with speed, clarity, and trust. We need a UI/UX Designer who can shape the entire experience from first click to long-term engagement. If you love turning complex workforce workflows into elegant, intuitive interfaces, you'll thrive here.

This role is critical: your design decisions will directly influence hiring velocity, candidate quality, workforce management adoption, conversion rates, and the long-term health of the platform. You'll collaborate across product, engineering, HR, talent acquisition, and operations translating messy human-resource realities into clean, scalable design systems.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Position Responsibilities

Key Responsibilities:

• Lead UI/UX design for our labor marketplace across web and mobile.

• Map user journeys for candidates, employers, recruiters, and workforce managers.

• Create wireframes, prototypes, and high-fidelity designs using industry-standard tools (Figma preferred).

• Build a cohesive design system that supports speed, scalability, accessibility, and brand consistency.

• Collaborate with product managers and engineers on feature definition, workflow design, and sprint planning.

• Conduct user research and usability testing to validate concepts and streamline hiring flows.

• Use data-driven insights to optimize conversion funnels, reduce friction, and lift engagement.

• Design dashboards, onboarding flows, scheduling tools, messaging interfaces, and profile pages tailored to employer and worker personas.

• Support continuous improvement of talent-acquisition features such as job posting, search, matching, scoring, and identity verification.

• Solve complex workforce challenges (availability, pay rates, compliance, onboarding, hiring velocity) through elegant UX solutions.

Candidate Qualifications

Wonder if you are a good fit for this position?

All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Bachelor's degree or diploma in Computer Science, Human-Computer Interaction, Design, or a related field, equivalent experience.

• 3–5+ years of UI/UX design experience, ideally with marketplaces, HR tech, gig-economy platforms, ATS/CRM systems, or workforce products.

• Strong portfolio showcasing end-to-end product design, especially conversion-driven flows.

• Expertise in Figma, prototyping tools, and design systems.

• Ability to translate ambiguous problems into clear, human-centered solutions.

• Comfortable working with product metrics (drop-off points, CTA conversion, time-to-complete, etc.).

• Comprehensive understanding of accessibility standards and responsive design.

Skills & Attributes:

• Experience designing labor or talent marketplaces, staffing platforms, gig or shift-based workforce apps, or B2B SaaS.

• Knowledge of HRIS, ATS, CRM, onboarding, identity verification, or scheduling systems.

• Familiarity with front-end implementation constraints (React, component libraries, etc.).

• Motion/interaction design skills.

• Passion for human-centered design and solving real-world workforce challenges.

• Strong collaboration mindset, working seamlessly across product, engineering, and operations.

• Analytical thinker who leverages data to drive design decisions.

• Creative problem-solver with a knack for simplifying complexity into intuitive experiences.

• Detail-oriented yet able to balance speed and scalability in design execution.

Compensation Details

Want an employer that values your contribution?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:We understand the importance of balance and support, which is why we offer a variety of benefits that go beyond salary. Our team members enjoy:

• Annual Leave: Earn paid time off to rest, recharge, or attend to personal matters.
• Health Benefits: After probation, employees qualify for Medical Insurance. This gives you access to general practitioners, chronic medication, basic dental and optical care, as well as emergency services, ensuring essential healthcare support and peace of mind.
• Career Growth: We prioritize internal promotions and offer clear pathways for advancement across departments.
• Paid Training: Gain valuable skills and knowledge while earning a salary.
• Positive Work Environment: Join a collaborative, team-oriented culture that values engagement and support.
• Casual Dress Code: Enjoy a relaxed dress policy that lets you work comfortably.

Compensation & Benefits that Fit Your LifeMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Conditions of Employment

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results