Outpatient Services Coord - Psychiatry: Women's Reproductive Behavioral Health Clinic

Outpatient Services Coord - Psychiatry: Women's Reproductive Behavioral Health Clinic

Coordinate and manage the operations of a physician medical office in the Department of Psychiatry. Greets and welcomes patients and families in person or on the telephone. Optimizes the patients' experience and clinic efficiency time by scheduling appointments appropriately, either by phone or in person. Maintains patient accounts by obtaining, recording, and updating personal and financial information accurately and effectively. Collects Co-pays and prior patient balances. Protects patients' rights by maintaining confidentiality of personal and financial information. Position also involves customer service, message distribution, ancillary scheduling, and referrals management. Ability to interact with medical professionals and other care team members.

Job responsibilities include:

• Upon patient arrival, obtain and update demographic and insurance information for all patients for in office/in person visits. For virtual visits, the Care Coordinator needs to call the patient to verify this information.
• Enter and/or update all required personal and financial information in a timely manner for maximum payment and timely and accurate billing.
• Prepare any information or paperwork for patient visit.
• Coordinate any necessary care including: Check-in, check-out, faxing, and scheduling (for example: appointments, studies or procedures).
• Secure and properly scan insurance card(s), identification, and signed forms as required.
• Prior to the visit, verify insurance using various methods to determine benefits and obtain authorization, referrals, or pre-certification as needed.
• Follow procedures to accurately identify a patient and apply the patient identification bracelet, if applicable.
• Register patients by downtime procedures including recovery after downtime.
• Maintain working knowledge of all contracts to include insurance benefits, preferred hospitals, laboratories, and pre-authorizations.
• Perform other position appropriate duties as required in a professional and courteous manner.
• Monitor the Psych Missing Reg Items WQ daily to ensure your and clinic edits are completed.
• Review the DAR from prior days to ensure no patients are still in the scheduled status.

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.