Product Manager, Account Recovery Lead

Product Manager, Account Recovery Lead

Imagine being part of a high-stakes mission to get thousands of people back into their Facebook and Instagram accounts every day, all while keeping adversaries out. Welcome to the Account Access Recovery Organization, where our team has grown significantly over the past year. Our goal is to make the highly public, company-critical issue of recovering access to your account a problem of the past. Every day people lose access to their accounts when bad actors hack into them, or when their account is mistakenly blocked for violating Meta's rules (when they didn't). Your challenge: make account access as easy as possible while combatting bad actors who try to exploit these access flows to hack into accounts putting private data at risk, and harming others through scams and phishing. As PM lead for Recovery (across 3 teams in this space), you'll play a critical role in identifying the true owner of an account and making recovery seamless while protecting people from adversaries. Today, we drive this through speaking directly with users and through a range of self-service user flows. We need your help to develop a strategy for helping users find the optimum pathway to maximize access and minimize adversarial exploitation. Your strategy will be grounded in case studies, user research and your own product intuition.

Responsibilities

• Is the primary driver for identifying significant near and long-term opportunities in a large Product area, and driving product mission, strategies and roadmaps in the context of broader organizational strategies and goals
• Generate buy-in and drive consensus across organizations. Bring clarity and structure to ambiguous opportunities. Consistently demonstrate initiative and execute with limited oversight
• Plan, initiate, and manage information technology projects for web-based products, applications, and platforms
• Integrate data, usability studies, research, and market analysis into product strategies and requirements to enhance user satisfaction and improve engineer productivity
• Drive product development with teams of engineers and designers, while maintaining team health
• Work closely with cross-functional teams to drive product mission, define product requirements, coordinate resources from other groups (design, legal, etc.), develop roadmaps, and guide the team through key milestones
• Define and analyze metrics that inform the success of products. Identify and track key performance metrics. Drive decision-making through user insights, quantitative analysis and AB testing

Minimum Qualifications

• 10+ years of product management experience
• Track record of cross-functional collaboration
• Experience navigating through the full product life-cycle, integrating customer feedback into product requirements, driving prioritization, and pre- and post-launch execution
• Critical thinking and analytical leadership experience
• Experience presenting to executive audiences

Preferred Qualifications

• Significant experience building user facing experiences

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.