Product Operations Manager, Foundation

Product Operations Manager, Foundation

Meta is seeking a Product Operations Manager to join the Product Operations team. Our mission is to be the experts on functional quality to improve how product teams resolve user issues. Those who join our team are committed to solving user issues and are advocates for the Meta community. We need influencers who can align our engineering customers and cross-functional partners to ensure the best possible experience for our platforms. If you like working with data and helping users, Product Operations is for you. We are looking for experienced professionals with data expertise who can partner with cross-functional teams in complex, multi-platform efforts to improve the experience through data analysis and storytelling for the user at scale, while maintaining clarity of product strategy and organizational awareness. You will be in charge of communicating the quality of Meta's products and global operational launch system to engineering, product, design, and other cross-functional partners as reported by internal and external stakeholders. You will build and own the technical setup and processes for collecting, generating, and triaging launch activities across product groups, reporting out on preparations and post launch insights for scaled launches. Additionally, you will partner with operational teams to implement cross-organization/cross-company process and tooling improvements focused on driving launch preparedness, efficiency, resolution of issues, and improved product quality.

Responsibilities

• Develop comprehensive knowledge of the health and quality metrics of Meta's products, including Reality Labs and Family of Apps
• Collect, analyze, and leverage data from various sources to identify trends, patterns, and insights that can inform business decisions
• Leverage AI and automation models, prompts, and insights to optimize workflow efficiency and improve quality of our output, insights, tooling, and deliverables
• Create reports, dashboards, and visualizations to effectively communicate findings to stakeholders and influence decision-making
• Define and lead program execution strategy for multiple areas of products and the platform, including kickstarting 0 to 1 efforts, accelerating execution, and improving quality/outcomes for product objectives via programmatic solutions
• Work with other Product, Engineering, and Product Operations leaders to implement product, process, and tool improvements
• Design end-to-end operational Performance, Reliability, and Efficiency (PRE) programs, developing processes, anticipating issues, and implementing mitigation strategies as needed
• Mentor team members, providing continual support to unblock and enable them to complete their respective projects

Minimum Qualifications

• Bachelor's degree in a directly related field, or equivalent practical experience
• 6+ years of experience related to strategy, operations, consulting, or data analysis
• Demonstrated experience building data pipelines, reports, dashboards, and visualizations to effectively communicate findings to executive technical stakeholders to influence decision-making
• Experience building executive level dashboards, and scaled processes for teams to interact with
• Analytical experience using data to tell a story and influence product direction using intermediate to advanced SQL
• Communication skills in interacting with and influencing multiple cross-functional stakeholders and management
• Proactive problem solver with experience breaking down ambiguous issues into component parts to develop solutions

Preferred Qualifications

• 8+ years experience in product operations as a team lead
• Demonstrates proficiency in analytical skills, data tools (SQL, Python, experimentation platforms), understanding and assessing logs and using data to tell a story and influence product direction
• Demonstrated experience building data pipelines, reports, dashboards, and visualizations to effectively communicate findings to executive technical stakeholders to influence decision-making
• Proactive problem solver with experience breaking down ambiguous issues into component parts to develop solutions
• Demonstrates proficient executive communication skills and demonstrated experience engaging with product and operations leaders
• Demonstrates proficient stakeholder management—influencing cross-functional teams with qualitative and quantitative insights
• Prior experience building internal tools
• Experience working with global/remote teams
• Previous leadership and personnel management experience, including managing vendors
• Experience with AI prompt Engineering to refine LLM model output

$122,000/year to $177,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity, or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.

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