Product Specialist

Product Specialist

Cambridge, MA • Full Time

Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology.

Product Specialist Responsibilities

• Leverage product expertise to investigate, triage and resolve issues with Meta's ads and commerce products.
• Define processes to support front-line teams in complex investigations to improve user, advertiser and seller experience on the platform.
• Monitor and analyze advertiser and seller reports for feedback and bug-related trends.
• Separate advertiser and seller confusion from bugs, advise the sales team/advertisers/sellers on how to accomplish the customer's desired outcome.
• Partner with Product, Marketing, Engineering and additional teams to improve product quality and resources that help scale support & operations workflows.
• Apply expertise in quantitative analysis, data mining, and data visualization to tell the story behind the numbers and understand advertiser and seller sentiment better.
• Inform, influence, and execute new strategies and tactics using sound analysis and impact metrics to support positions.
• Utilize advanced knowledge of data mining, business intelligence, Hadoop/Hive, SQL, Excel, and MicroStrategy to drive efficient analytics and reporting.
• Identify actionable insights, suggest recommendations and influence the direction of Meta Online Operations by effectively communicating results to cross functional groups.
• Leverage data and mathematical principles to provide insights about user behavior, inform business decisions, and solve large scale data infrastructure problems.
• Make business recommendations based on data mining on large, complex data sets.
• Predict and understand user patterns through metric analysis.
• Work cross functionally to define problem statements, collect data, build analytical models and make recommendations.

Minimum Qualifications

• Requires a Bachelors degree in Business Administration, Business Analytics, International Business, Computer Science, or a related field and 24 months of experience in the job offered or in a business-related occupation. Foreign equivalent accepted.
• Experience must include 24 months involving following:
• Analytical problem solving using data and providing practical business insights
• Resolving and communicating about issues with both technical and non-technical audiences
• Data analysis leveraging SQL

$180,339/year to $194,480/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

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