User Experience Research Manager - Facebook Marketplace

User Experience Research Manager - Facebook Marketplace

Facebook is looking for a User Experience Research Manager with research, communication, and people management skills. We are seeking a candidate with a breadth and depth of research skills - who understands the balance and trade-offs between scrappy and rigor, and ultimately how research translates into design and product recommendations and decisions. It's not enough to answer interesting questions about user behavior; our team focuses on impact. You will lead a team of world-class researchers across a key product vertical, and across multiple research disciplines. We are looking for an experienced leader with a proven track record of building and managing high-performing teams. You must become a trusted, strategic partner to product stakeholders by communicating and demonstrating the value of user research, and by delivering insights that lead to measurable business value.

Responsibilities

• Guide research throughout the product life-cycle from early stage generative research, through iterative concept or prototype testing, and post-launch measurement
• Deliver actionable and relevant insights aligned to both strategic and tactical product and design decisions
• Identify and prioritize short-term and long-term research that delivers impact
• Resource Allocation - ensure we are always focusing on the highest priority things, focusing both on the short term needs as well as looking ahead to the next big challenge
• Hire, develop, and retain talent
• Advocate passionately for the customer, ensuring that the product experience is aligned to user needs and expectations

Minimum Qualifications

• Bachelor's degree or significant experience conducting UX research with meaningful business impact
• 15+ years of experience conducting and/or studying research post-Bachelor's degree
• 5+ years of experience directly managing, coaching, and developing full-time researchers
• Experience directly managing across different research methodologies
• Experience directly conducting primary research (either qualitative or quantitative) end-to-end (i.e., designing, fielding, analyzing, and reporting out data)
• Experience building teams over time through hiring, growing, and retaining high-performing researchers
• Experience building and setting research strategy that connects with business strategy
• Track record of translating research into business impact
• Experience working with a variety of cross-functional peers and stakeholders (e.g., product managers, data scientists, designers, engineers, policy, communications, marketing)

Preferred Qualifications

• Master's or PhD degree in Human-Computer Interaction, Psychology, Sociology, Economics, or related field
• 18+ years of conducting and/or studying research post-Bachelor's degree
• eCommerce Experience is a plus

$192,000/year to $265,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity, or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

Meta is proud to be an equal employment opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.