Director, International Casino Marketing

MGM Resorts International Director Of International Marketing

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The job: At MGM Resorts International, we create legendary experiences for our guests from around the world. As a Director of International Marketing, you'll play a key role in strengthening customer relationships and driving business growth by providing world-class service to our international casino guests. This role is all about combining business acumen with cultural understanding to deliver tailored, unforgettable experiences.

The day-to-day:

• Build and maintain relationships with international casino guests, evaluating play and providing corresponding incentives such as rooms, dining, event tickets, promo chips, free play, airfare, or discounts.
• Manage customer reservations and trip details using VIPR/AUTOCAB, OPERA, and Patron Management systems.
• Partner with Casino Marketing, Marketing Executives, and property leaders to deliver seamless experiences for in-house guests.
• Make critical business decisions regarding customer credit lines, allowances, and comps, balancing profitability with exceptional service.
• Attend and host special event functions to enhance relationships and promote brand loyalty.
• Maintain confidentiality of guest information and ensure compliance with local laws, Title 31, and company policies.
• Resolve customer concerns in a professional, customer-focused manner.
• Travel domestically and internationally as needed to support customer relationships and business development.

The ideal candidate:

• Fluency in English and Korean is required.
• 3+ years of relevant experience required.
• Bachelors degree required.
• Proven ability to deliver exceptional customer service while balancing profitability.
• Strong interpersonal and communication skills, with the ability to effectively interact across cultures.
• Flexibility to work varying schedules, including weekends and holidays.
• Ability to maintain professionalism and composure in a fast-paced environment.
• Experience in a luxury resort or similar hospitality setting preferred.

The perks & benefits:

• Prioritize your wellness, access programs crafted to nurture your mental and physical health.
• Enjoy unbeatable discounts on hotel stays, dining, retail, entertainment, and exclusive partner perks for travel, tech, and beyond!
• Savor delicious meals for free in our employee dining room.
• Park with ease—whether you're on or off shift, it's free!
• From healthcare to financial support and generous time-off options, we've got you covered.
• Elevate your career with development programs, connect through networking events, and make a difference with community volunteer opportunities.