Product Manager, AI & Automation

Product Manager Ai & Automation

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The job: Product Manager AI & Automation acts as the CEO of their product domain, owning the vision, strategy, and execution of digital solutions that address MGM's most critical customer needs and business opportunities. They bring a unique blend of technical expertise, design sensibility, and business acumen—paired with deep customer empathy—to create seamless, impactful experiences across MGM's physical and digital ecosystems. With a focus on innovation and growth, they champion their product as a key driver of MGM's future success, guiding cross-functional teams and influencing outcomes without direct authority.

The day-to-day:

• Identify and prioritize high-value opportunities for AI and automation through cross-functional collaboration with stakeholders across MGM, aligning initiatives with customer needs and business objectives.
• Provide thought leadership on emerging technologies—particularly AI, machine learning, and automation—to drive scalable, future-ready product solutions.
• Build and manage a strategic product roadmap by partnering with architecture and program teams to navigate dependencies, mitigate risks, and maximize value delivery.
• Develop data-driven business cases in collaboration with finance, analytics, and operations teams, and lead stakeholder alignment around measurable outcomes.
• Drive product performance and continuous improvement by owning KPIs, leading user testing, and evaluating the impact of AI models and automated workflows.
• Collaborate with engineering, design, and operations teams to deliver intelligent, user-centric experiences that simplify processes and enhance engagement across MGM's digital and physical platforms.

The ideal candidate:

• Bachelor's Degree
• 3+ years of experience working within agile product teams to build and scale customer-facing digital products, with a proven track record of delivering results from vision to market.
• Demonstrated success leading high-performance product teams and collaborating across data, design, and engineering to develop innovative, measurable, and user-centric solutions.
• Strong technical, business, and design acumen, with familiarity in AI frameworks such as LangChain, CrewAI, OpenAI Agent SDK, and the Python ecosystem including Transformers, FastAPI, Haystack, and LlamaIndex.
• Deep understanding of end-to-end customer experience integration, e-commerce foundations, and industry best practices in software design, development, and automation.
• Skilled in developing clear requirements, identifying measurable goals, and leveraging data to guide product decisions—while staying on top of evolving AI and automation trends.
• Excellent communicator and presenter with the ability to influence stakeholders, lead without authority, and translate complex concepts across technical and non-technical audiences.

The perks & benefits:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking
• Health & Income Protection benefits
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community