Digital Product Manager - AI Program

Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

Responsible for driving the vision, strategy, business requirements, roadmap, and execution for assigned digital product. Advocates for the end user experience through data and research driven product discovery and development methods. Ensures alignment between Product, Business and Platform priorities in context of Mayo Clinic's overall strategy and goals, while ensuring the end-user needs are met.

Oversees the entire life cycle of the assigned product, from defining and setting the vision, managing team to hit product OKRs, deriving feature intention maps, managing capacity against scope - ultimately creating a best in class user/customer experience, while on time and within budget. Clearly defines what is being built and why – owning the problem statements and business rationale for the pod before solution development begins.

Accountable to the success of a cross-functional team including experts in design, IT, analytics, marketing, and others. Applies Agile product methodologies, manages sprints and delivery cadence. Responsible for driving the product strategy, vision, design, and development execution.

Leads a high performing cross-functional team effectively and efficiently that is collaborative with business partners, customers, and other stakeholders (Engineering, UX/UI, Operations, Engagement, AI, etc.). Makes sound product decisions independently on straightforward solutions within the defined product area. Escalates complex problems and cross-product decisions as needed.

Leverages market and customer feedback and data to inform and guide future product/feature development. Leads discovery for the assigned product including user research, baseline definition, and opportunity sizing. Manages stakeholder relationships within the assigned product area – facilitates alignment sessions, communicates progress and surfaces risks early. Advocate for end-users, and builds and improves features based on their pain points - strives to make product technology and workflows easy to use.

Proactively manages and monitors product and operational risks (regulatory, security, operational, etc.) in order to prevent and/or mitigate risks to the customer and business. Ability to establish deep partnerships with business stakeholders to ensure product achieves business requirements and aligns to other organizational strategies and priorities.

Monitors and manages product schedules, scopes and budgets and delivering as scheduled. Manages external Mayo Clinic vendor and partnership relationships as assigned. Sets and manages to product performance scorecards and OKRs. Works collaboratively with business partners (Practice, Education, Research, Administration, Platform, International, Provider Relations) and Mayo Clinic Shared Services. Works collaboratively with internal Mayo Clinic clients, including consultants, clinical and research professionals, administrators, and external business partners. Represents Mayo Clinic in interactions with vendors, and non-Mayo partners in a positive and constructive way.

Qualifications

Bachelor's Degree (business, communications, advertising, marketing, statistics, engineering, technology, health care) and 3+ yrs of digital product management experience (2 yrs with digital products); or minimum of 5 years direct digital product management with HS diploma/GED required. Prior health care experience preferred. Experience in managing complex products or a family of multiple products required.