Director, Product Operations - Remote Eligible

Director, Product Operations

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain! The Director, Product Operations is a newly created role on our Product Leadership Team and will be pivotal to standing up this important function within the organization. Reporting directly to the Chief Product Officer, this leader will own the ProdOps function end-to-end — leading a team of three while building the operating system that enables the broader product organization to move faster, decide better, and scale further. This role sits at the intersection of product strategy, AI adoption, and organizational effectiveness. The Director, Product Operations should be a self-starter with an aptitude to develop and grow this function. This pivotal role requires a seasoned strategic thinker with strong leadership and communication skills. The Director will work across all areas of the product organization to align planning, prioritization, and tooling strategies in support of business goals. This role demands a dynamic, innovative leader who can drive strategic initiatives while ensuring operational excellence. The Director, Product Operations is a key contributor to the company's success, enabling it to scale effectively, accelerate AI adoption, and maintain rigor across a multi-product, multi-region portfolio. As a collaborative leader, the Director will proactively partner with cross-functional stakeholders across Product, Engineering, Sales, Customer Success, Finance, and the broader leadership team to ensure organizational success. Developing and leveraging these relationships will be key to their success. As a high growth organization with growth coming organically and through business development activities (both domestically and across the globe), it is an excellent opportunity for someone to join and be involved in shaping how a modern product organization operates in a very meaningful way. A successful candidate will have sound general leadership and business acumen, technical and analytical skills, hands-on experience with AI and agentic tooling, and a demonstrated ability to think critically as well as build capabilities for organizations.

Key Responsibilities

• Product Team Effectiveness at Scale
• AI & Agentic Tooling Adoption
• Planning, Prioritization & Portfolio Rigor
• Resource Allocation Visibility
• Product, Engineering & GTM Connective Tissue
• Team Leadership & Development

Required Qualifications

• Bachelor's degree in business, technology, or a related field, or equivalent professional experience.
• Minimum 10 years of experience in product operations, product management, or a closely adjacent strategic and operational role at a SaaS company.
• At least 3 years of direct people management experience.
• Demonstrated experience owning and improving product planning, PM tooling, or product operating models at scale.
• Strong strategic point of view on AI's role in product operations.
• Proven ability to work cross-functionally at a senior level.
• Experience managing portfolio-level reporting and resource allocation visibility, ideally across multiple products or business units.
• Exceptional written and verbal communication skills; comfortable presenting to C-suite and synthesizing ambiguity into clear frameworks.
• Strong interpersonal skills with demonstrated ability to build cross-functional relationships.
• Demonstrated, strong leadership experience.
• Ability to develop and motivate teams and provide strategic direction for them.

Preferred Qualifications

• Hands-on experience building with AI tools today — prompting, prototyping, and deploying agentic workflows in your current work.
• Background in executing ProdOps in a global SaaS business with a B2B go-to-market motion.
• Familiarity with modern product tooling ecosystems such as Productboard, Jellyfish, Lovable, Claude, and similar platforms.
• Educational and professional experience in either a technical or analytical field of practice.

Location: This role is open to remote candidates across the U.S. For candidates local to the Minneapolis area, the role follows a hybrid work model with regular in-office collaboration. All applicants will be considered equally regardless of location.

What We Offer: At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more. The annual salary range for this role is $195,500 - $225,000 + bonus & equity. The actual salary offered will be determined based on the factors listed above and may fall anywhere within the range. Additionally, you may also be eligible to participate in an annual incentive program. An incentive award, if granted, is based on individual and/or organizational performance. SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.

Commitment to our Employees: At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact. We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.