Marketing Coordinator: II (intermediate)

Marketing Coordinator: II (Operations Focus)

Job Title: Marketing Coordinator: II (Operations Focus)

Location: IGH or McPherson, Onsite Monday-Friday

Duration: Contract - 2 months

Pay Range: $25/hr - $28/hr (W2)

Job ID: 372908

About BCforward: BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Residuals Coordinator, Operations to join our dynamic team. The ideal candidate will have strong experience in ticket discrepancy resolution, SAP customer maintenance, and transportation management systems and a proven ability to execute accurate billing corrections, support collections, and deliver consistent month-end close activities.

• Investigate and resolve residual road and rail ticket discrepancies in partnership with the Energy Billing team, including processing corrections.
• Handle return load memos and support the Collections team with invoice questions, coordinating with the Credit team as needed.
• Maintain and update customer information in SAP and work within TMS to manage transportation-related data.
• Resend invoices and agreements upon request and ensure accurate documentation.
• Manage customer service emails in the shared inbox and partner with sales representatives to address ticket posting issues.
• Perform month-end responsibilities, including closing expired contracts and pulling reports such as the trucked coke report.

Required Skills & Qualifications

Proficiency with SAP for customer data maintenance and billing support.

Experience with a Transportation Management System (TMS) for truck logistics or ticket workflows.

Strong analytical and problem-solving skills for discrepancy resolution and reconciliations.

Effective written and verbal communication skills with cross-functional partners, including Billing, Collections, Credit, and Sales.

Experience level: 2+ years in billing operations, transportation, logistics, or related customer operations roles.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment: BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.