Principal ISTS And Lead Director Product Management Development Experience - Remote Eligible

Principal ISTS/ Lead Director Product Management

We're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

CVS Health is embarking on a bold digital agenda to transform health care and empower millions of customers on their path to better health. We are creating innovative, enterprise digital and technology solutions that will make health care more accessible, integrated, and reliable for more people. We are looking for passionate, driven people who want to join a high energy and growing team to make a difference in the lives of customers.

The Principal ISTS and Lead Director Product Development Experience is a senior individual contributor responsible for shaping and driving the product strategy for CVS Health's internal developer experience platform and tooling ecosystem within the Infrastructure, Security and Technology Solutions (ISTS) organization. This role serves as the primary product owner for the Internal Developer Portal (ISTS Console) and the CVS Application Platform (CAP) and collaborates closely with product owners across the DevEx and broader ISTS teams on the full range of developer-facing capabilities.

This individual operates at the same organizational level as the Director of Product, Developer Experience. The two roles are complementary: this individual brings deep product domain expertise and strategic IC contribution, while the Director leads the team and coordinates delivery across the DevEx portfolio.

This individual partners closely with engineering leadership, platform engineering teams, and internal developer communities to deeply understand friction points in the developer workflow and define the investments that will have the greatest measurable impact on developer productivity, satisfaction, and delivery velocity. As a

Principal-level IC, they are expected to operate at an enterprise scope, influencing investment decisions, aligning cross-functional stakeholders, and elevating the standard of product practice across the broader ISTS product community. They do not manage direct reports but are recognized thought leader, mentors, and strategic contributors across the organization.

Product Strategy and Vision

• Collaborates with engineering to define the multi-year product strategy for the ISTS Developer Experience platform, ensuring alignment with ISTS engineering goals, enterprise technology strategy, and developer community needs.
• Identifies where friction in the developer workflow is highest and builds the strategic case for investments that will deliver the greatest improvement in developer productivity and experience.
• Connects the DevEx roadmap to measurable business outcomes including delivery velocity, platform adoption, and reduction in toil.

Product Discovery and Customer Empathy

• Maintains deep, continuous engagement with internal developer communities to understand pain points, workflow patterns, and evolving needs.
• Conducts structured and informal research including developer surveys, workflow observations, and regular feedback sessions to surface insights that drive product decisions.
• Defines and tracks developer experience metrics (e.g., DORA metrics, developer satisfaction scores, onboarding time to productivity) and uses these to validate investment direction and demonstrate impact.

Execution and Delivery Partnership

• Partners with platform engineering and cross-functional teams to translate strategy into a well-prioritized, executable backlog.
• Ensures requirements are clearly defined and engineering teams have the context needed to build with confidence.
• Monitors delivery progress on key initiatives, removes blockers, and adapts plans in response to changing priorities or technical realities without losing sight of strategic goals.

Stakeholder Alignment and Product Evangelism

• Partners with the Director of Product and senior engineering leaders to align stakeholders around the DevEx product vision and roadmap.
• Communicates product direction clearly and consistently across technical and executive audiences.
• Builds awareness of the DevEx platform's value across the ISTS engineering community and champions adoption of new capabilities through effective enablement and communication strategies.

Technical Fluency and Platform Partnership

• Engages as a credible peer in technical discussions with senior engineers and architects, contributing product perspective to decisions about platform architecture, toolchain evolution, and build system design.
• Identifies opportunities where emerging technologies or platform capabilities could meaningfully improve the developer experience and builds the organizational case for investing in them.

Required Qualifications

• 10+ years of experience in Product Management, Technical Product Management, or a closely related field.
• 10+ years of demonstrated experience owning product strategy for complex, platform-level or infrastructure-adjacent products.
• 7+ years of experience of tracking and recording of measurable improvements in developer productivity, platform adoption, or related outcomes.
• 7+ years of experience with agile product development practices in a large enterprise engineering environment.
• 5+ years of experience working with enterprise-scale engineering organizations and navigating complex stakeholder landscapes.

Preferred Qualifications

• Prior experience in a developer tools, internal developer platform, or developer experience product domain.
• Familiarity with CI/CD platforms, developer portals (e.g., Backstage), build systems, observability tooling, or self-service infrastructure.
• Experience defining and tracking developer-centric metrics such as DORA metrics, deployment frequency, and mean time to recovery.
• Ability to drive cross-functional teams to alignment amid ambiguity.
• Advanced oral and written communication skills, influencing stakeholders across levels.

Education

• Bachelor's degree in Business, Technology, Computer Science, Engineering, or equivalent work experience.
• Master's degree preferred.
• Certified Product Manager (CPM), Certified Scrum Product Owner (CSPO), or equivalent preferred.

Pay Range

The typical pay range for this role is:

$100,000.00 - $231,540.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.