Product Complaint Analyst I

Product Complaint Analyst I

At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing - whatever your ambitions.

About the role: The Product Complaint Analyst I will help to analyze customer complaints to determine which are regulatory reportable and coordinates activities with internal, field, and end use customers. The Product Complaint Analyst I will be responsible for adherence to Good Manufacturing Practices (GMPs) and proper complaint handling per the Code of Federal Register (CFR) and other governmental regulations. The Product Complaint Analyst I will communicate event investigation results via regulatory reports and written communications, as appropriate. In all actions, the Product Complaint Analyst I will demonstrate a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures. This role follows a hybrid work model requiring employees to be in our Arden Hills, MN office at least three days per week.

Your responsibilities will include: Review complaint communications and assess for regulatory compliance, reportability, and potential impact to patient safety and business operations. Participate in development and modification of these decision models with changes in product advances/therapies to uphold consistent compliance with government-mandated regulations. Evaluate and investigate identified complaints by gathering sufficient data from clinical staff, field representatives, internal employees, and laboratory analysis Collect, compile, and document regulatory reportability decisions using event investigation and regulatory decision models. Draft Medical Device Reports (MDRs), MedWatch, Vigilance, and other regulatory reports, ensuring timely transmission to the appropriate regulatory authorities. Apply codes to events to facilitate product performance records. Review coding and investigations with engineering, laboratory, and other internal staff. Draft written communications detailing the clinical observation, investigation and/or product analysis, and corrective actions, as applicable, to physician and other end use customers. Communications include determination/eligibility for warranty credit or unreimbursed medical payments.

Required qualifications: Minimum of a Bachelors degree Minimum of less than one year of experience Preferred qualifications: Experience in complaint handling Experience writing or submitting Medical Device Reports (MDRs) Experience with Medical Devices, Electrophysiology preferred Experience working in a Trackwise-based complaint handling system Experience with general Microsoft Programs (Excel, Word, Outlook, etc.) Strong analytical and problem solving skills Excellent communication skills Strong organizational skills and attention to detail