Senior Business Analyst / Product Analyst – Servicenow Platform

Senior Business Analyst / Product Analyst – ServiceNow Platform

We are seeking a highly capable Business Analyst to operate as a strategic partner within our ServiceNow delivery team. This role is central to discovery, solution shaping, and execution—owning the translation of business needs into clear, actionable requirements that enable the development of scalable, configuration-first solutions on the ServiceNow platform. The ideal candidate brings both analytical rigor and platform awareness, ensuring that business outcomes are achieved through thoughtful use of ServiceNow capabilities rather than unnecessary customization. This role is highly collaborative, working in close alignment with Product Owners, developers, and business stakeholders to deliver measurable value. This is a hybrid role (in-office Tuesday and Thursday). Local candidates preferred.

Responsibilities and Duties:

Discovery & Stakeholder Engagement

• Lead structured discovery efforts with business partners, stakeholders, and end users to identify true business needs, pain points, and desired outcomes
• Facilitate workshops, interviews, and working sessions that drive alignment, clarity, and prioritization
• Serve as the primary owner of requirements elicitation and validation across initiatives
• Challenge assumptions and guide stakeholders toward scalable, platform-aligned solutions with a configuration-first mindset

Requirements & User Story Development

• Partner closely with the Product Owner (who serves as the Scrum leader and owns the backlog) to define, refine, and prioritize work
• Own the development of high-quality user stories, epics, and acceptance criteria that are clear, testable, and aligned to business objectives
• Translate complex business processes into structured, developer-ready requirements tailored to ServiceNow capabilities
• Actively participate in backlog grooming and sprint planning, ensuring stories are ready for development

ServiceNow Solution Alignment

• Drive requirements aligned to key ServiceNow modules, including ITSM, CSM/SOM, and App Engine/App Builder
• Collaborate with ServiceNow developers to ensure requirements are feasible, efficient, and aligned to platform best practices

Delivery Collaboration & Execution

• Serve as the connective layer between business intent and technical delivery
• Provide ongoing clarification and support to developers throughout the sprint lifecycle
• Identify gaps, dependencies, and risks early, and proactively address them
• Ensure delivered solutions meet acceptance criteria and business expectations

Process & Tooling Discipline

• Operate within an Agile framework, supporting 2-week sprint cycles and standard Scrum ceremonies
• Utilize Azure DevOps to manage user stories, backlog items, and delivery tracking
• Establish and uphold standards for requirements quality, documentation, and traceability
• Contribute to continuous improvement of discovery, intake, and delivery processes within the PMO

Education and Experience:

• 5+ years of experience in Business Analysis, Product Analysis, or similar roles in a technology delivery environment
• Demonstrated experience supporting ServiceNow implementations or custom application development on the platform
• Familiarity with core ServiceNow modules such as ITSM, CSM/SOM, and App Engine/App Builder
• Strong experience working in Agile environments, including backlog management, sprint planning, and story writing
• Proven ability to lead discovery efforts and influence stakeholders across business and technology teams
• Experience using Azure DevOps (or similar tools) for backlog and work item management
• Excellent facilitation, communication, and critical thinking skills

Key Competencies:

• Requirements Excellence: Translates complex business needs into clear, actionable, and testable requirements
• Stakeholder Influence: Builds alignment and drives decision-making across business and technology teams
• ServiceNow Platform Awareness: Applies strong understanding of platform capabilities to guide solution design
• Agile Delivery Discipline: Ensures backlog readiness and supports consistent sprint execution
• Critical Thinking & Problem Solving: Identifies root causes and drives scalable, efficient solutions

How This Role Demonstrates Our Values:

• Integrity: Ensures accuracy, clarity, and transparency in requirements and solution delivery
• Collaboration: Works closely with stakeholders, Product Owners, and developers to achieve shared outcomes
• Excellence: Drives high-quality deliverables that minimize rework and maximize business value
• Critical Curiosity: Challenges assumptions and explores innovative ways to leverage ServiceNow capabilities

What Success Looks Like:

• Business needs are translated into clear, actionable user stories with minimal rework or ambiguity during development
• ServiceNow solutions prioritize configuration over customization, resulting in scalable, maintainable applications
• Sprint commitments are consistently met due to well-groomed, development-ready backlog items
• Measurable improvements in business partner efficiency through streamlined workflows and automation
• Increased automation across processes, reducing manual effort and operational friction
• Technology solutions enable the organization to scale effectively without proportional increases in cost or complexity
• Strong alignment and trust between business stakeholders, Product Owners, and the development team

Benefits:

• Competitive compensation package, including base salary and performance-based bonus opportunities
• 401(k) plan with 100% company match up to 4%
• Comprehensive health coverage: medical, dental, vision, HSA, and FSA options
• Generous paid time off: 20 days PTO, company holidays, and sick time
• Paid parental leave
• Company-paid life insurance and disability coverage
• Employee Assistance Program (EAP): mental health, financial, and wellness support
• Professional development: tuition reimbursement and growth opportunities
• Commuter and transit benefits

Successful applicants will exemplify strong ethics, integrity, respect for others, accountability for decisions and actions, and good citizenship. Maintaining a reliable, uninterrupted high speed internet connection is a requirement of hybrid or remote positions. All job duties and responsibilities must be performed within the guidelines of the Verus Residential Mortgage Employee Handbook and established company policies and procedures. It is the responsibility of each employee to maintain confidentiality of the company, its clients and to follow applicable laws and regulations in the performance of duties. Verus Mortgage Capital is an equal opportunity employer. All qualified applicants are welcomed to apply and will receive consideration for employment without unlawful discrimination because of a person's race, religious creed, color, national origin, citizenship status, ancestry, marital status, sex, age, or sexual orientation, or because of a person's disability or medical condition.