Senior Product Analyst - Patient Experience

Senior Product Analyst - Patient Experience

Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points of care for better decisions - from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between providers. Job Summary The Senior Product Analyst - Patient Experience will play an essential role in shaping the future of Surescripts' digital products and platforms by conducting market research and analyzing both quantitative and qualitative customer and consumer data. The incumbent will translate into actionable insights to inform strategic product decisions, enhance user experiences, and support business growth. The Senior Product Analyst - Patient Experience also leads collaborative efforts with product teams, stakeholders, and users, focusing on user-centered design principles and ongoing data-driven improvements to continually refine and optimize products.

Responsibilities:

• Initiates user research to collect data and recommend enhancements to existing product portfolio
• Analyzes user behavior across multiple market segments, adoption and utilization rates, and other metrics to identify trends and opportunities
• Gathers and interprets user feedback across market segments, translating into actionable insights and recommends product enhance ideas
• Facilitates collaboration with other product teams and internal stakeholders to improve products through continuous data-driven improvements
• Clearly documents findings and recommendations for Product Manager and internal stakeholders
• Product SME, representing the product internally across Surescripts, with customers, and externally at industry events as needed
• Act as a liaison between internal/external stakeholders and partners
• Lead Pilot and Early Adopter programs in collaboration with Account Management and Customer Success. This includes, creating documentation, defining success criteria, gathering metrics, conducting data analysis, and transition to General Availability operationalization
• Develop and maintain product documentation for support teams and technical teams
• Educate internal stakeholders on product functionality, issues, updates, etc.
• Collaborate with internal and external teams to identify, diagnose and address product related issues

Qualifications:

Basic Requirements: Bachelor's degree or equivalent experience 5+ years of experience in related, progressive roles 3+ years digital consumer experience or ecommerce Conversant in the product lifecycle (Ideate, Define, Build, Launch, Manage)

Preferred Qualifications: 2+years of experience assessing market and customer needs for information products and services Experience using reporting systems (i.e. Tableau, Salesforce, Crystal Reports, etc.), including writing SQL queries User-Experience Design training or background Experience with Aha! for Product Management

Surescripts embraces flexibility through its Flexible Hybrid Work model for most positions. This model allows employees to work virtually while still utilizing our offices as collaboration centers. With alignment and agreement from your leadership, you can come and go from the office as needed. To be considered for employment, applicants must have a valid U.S. work authorization allowing work without restrictions with Surecripts in the U.S. At this time, we are unable to provide support or provide sponsorship for immigration benefits such as work visas. Additionally, we do not participate in academic training programs or work-study programs through an academic institution that require employer endorsement of F-1/CPT or F-1/STEM.

Refer to ID 85174971_1 when applying