User Experience (UX) Lead (remote) - Remote Eligible

UX Lead

GovCIO is currently hiring for a User Experience (UX) Lead to support a large Department of Veterans Affairs (VA) digital product portfolio. This role will provide program-wide leadership for UX strategy, standards, and enablement, helping strengthen user-centered practices across product teams and improve the usability, adoption, and effectiveness of digital products supporting Veterans and clinical users.

The UX Lead will serve as a central enablement function across the program, partnering with Product Managers, UI Designers, Human-Centered Design (HCD) teams, engineers, and government stakeholders to integrate UX earlier in the software development lifecycle, mature usability validation practices, and strengthen User Acceptance Testing (UAT) approaches. This position is fully remote located within the continental United States.

Responsibilities include establishing and governing UX standards, serving as an enablement function across product teams, defining lightweight approaches for user touchpoints, usability feedback, and iterative design validation early in the software development lifecycle, partnering with HCD teams to translate user insights and evaluation feedback into actionable product and design guidance, guiding UAT design toward user-centered validation, coaching and mentoring Product Managers and UI Designers in UX methods, usability principles, and user-informed decision-making, advising where UX expertise is most needed based on complexity, user impact, and portfolio priorities, supporting product teams in identifying usability risks, synthesizing findings, and recommending improvements, contributing to accessibility, usability, and experience quality practices across the program, supporting executive briefings and strategic recommendations related to user experience, adoption, and product improvement, and collaborating with program leadership to strengthen repeatable, flexible UX approaches proportionate to change complexity and user impact.

Required skills and experience include a Bachelor's degree in Design, Human Factors, Psychology, Information Science, Computer Science, Product Design, or related field (or equivalent experience), 8+ years of relevant UX, product design, service design, or related experience, experience establishing UX standards or leading UX practices across multiple teams or products, experience conducting or advising on usability testing, workflow validation, and user-centered evaluation methods, experience influencing product outcomes through partnership with product management, engineering, design, and stakeholders, strong facilitation, mentoring, and communication skills, and experience synthesizing qualitative and quantitative user feedback into actionable recommendations.

Preferred skills and experience include experience supporting federal health, government digital services, or regulated environments, experience supporting enterprise or portfolio-level UX governance or similar functions, familiarity with accessibility standards and inclusive design principles, experience supporting UAT strategy or release validation activities, experience working alongside HCD practitioners and multidisciplinary product teams, knowledge of or experience supporting clinical workflows, healthcare operations, or digital health products, and experience supporting the Department of Veterans Affairs, including familiarity with VA systems, products, or user environments strongly preferred.

Clearance required: Ability to obtain and maintain a Suitability/Public Trust clearance.

Posted salary range: USD $140,000.00 - USD $160,000.00 /Yr.