Senior UX Designer (m/f/d) - In - field Assistance (parental Leave Cover - 12 Months)

Senior UX Designer (m/f/d) - In-Field Assistance (parental leave cover - 12 months)

Join us as a Senior UX Designer (parental leave cover - 12 months) in our In-Field Assistance team and help shape the future of autonomous mobility!

We are looking for a talented and experienced individual to fill a Senior UX Designer - parental leave cover position (12 months). In this role you will be part of a multidisciplinary product team working in the context of In-Field Assistance. The In-Field Assistance team owns multiple products and services, not visible to riders, but on an operational level, behind the scenes. We provide the drivers and Hub staff with the Operations app to support them in their daily work. Additionally, we aim to maximize service quality by providing tooling and guidance to resolve incident and accident situations efficiently and empathetically, for our users at the desks and in the field. As a Senior UX Designer, you will improve the existing product from a UX perspective and will drive forward discoveries and identify new potential topics in collaboration with the product manager and engineers.

Our Design Team

Additional to the product team, you will be part of the design team at MOIA. We are a diverse team of UX Designers, Product Designers and UX Researchers with all different kinds of strengths and characters. We always support each other and strongly believe that a team works best as a collective. As the design team we pride ourselves to always bring in the interests of our customers into our interdisciplinary teams and products.

What You Will Do

• Interdisciplinary team – work closely with engineers and product managers to define both the long-term strategy and the short-term tactics for our upcoming initiatives.
• Understand together – partner with UX Research and Product Design.
• Embrace our product – analyze and understand the array of technical constraints, user goals, and business requirements that shape our products.

What Will Help You To Fulfill Your Role

• You are comfortable in an "all hands on deck" environment, loves solving problems, is excited to work in high-performance teams.
• You are an expert in UX design and complex discovery topics.
• You have the ability to adapt to changing environments.
• You can be convincing when necessary about your designs, but are also able to find compromises that are best for our customers and business.
• You look at your design as an iterative process towards customer happiness.
• You feel home using a design system and help push it even further.
• You have a deep understanding of web applications.
• You have an excellent portfolio showcasing your design work, style and interest.
• You are comfortable with fluent communication in English.

We welcome applicants from diverse backgrounds — even if you don't meet every requirement. If you're excited about the role and MOIA's mission, we'd love to hear from you!