Product Specialist

Product Specialist

Moloco is a machine learning company empowering organizations of all sizes to grow and unlock the full value of their unique first-party data, elevating the traditional path to performance advertising. With Moloco's powerful combination of cutting-edge machine learning technologies, we play a unique and visible role in shaping the digital economy, all while allowing companies to stay independent and scale.

An industry leader at the nexus of machine learning, performance marketing, and visionary product infrastructure, Moloco is advancing the advertising technology industry. We are a 2024-certified Great Place to Work!

Moloco is headquartered in Silicon Valley, with offices in San Francisco, New York, Los Angeles, Seattle, London, Berlin, Seoul, Singapore, Beijing, Gurgaon, Bangalore, Tel Aviv and Tokyo.

Creating a diverse workforce and a culture of inclusion and belonging is core to our existence. Our workforce is our superpower, and we know that fostering a culture of inclusion, authenticity, and belonging will allow us the greatest opportunity to carry out our mission -- to empower businesses of all sizes to grow through operational machine learning.

Moloco is a truly rewarding place to work and in an exciting period of growth, which you could be a part of. Join us today and apply now!

As a Product Specialist, you will be responsible for driving the commercial success of MOLOCO's products. You will help empower our sales teams with the product knowledge to create customer value every day while maintaining a pulse on your regional market to identify themes, prioritize issues, and communicate key takeaways across our GTM team.

Team members are analytical and strategic, hard workers with a pragmatic sense of how to get things done. We combine deep expertise in our products with operational and analytical skills to design and manage scalable processes that support clients.

What you'll do:

• Develop product expertise with a customer-first mindset : Build a deep understanding of a specific product area and its value to customers by analyzing product usage, customer behavior, and support feedback.
• Support customer success initiatives : Collaborate closely with Sales teams to understand customer pain points, identify improvement opportunities, and champion customer needs throughout the product lifecycle.
• Drive customer impact through insights : Assist in translating user feedback and data into actionable insights that help shape product priorities and enhance the customer experience.
• Enhance the onboarding and adoption journey : Contribute to the development of onboarding guides, product tutorials, and success metrics that support customer enablement and satisfaction.
• Communicate effectively across teams : Share key product developments, customer wins, and feedback trends with cross-functional stakeholders in a clear, structured, and impactful way.
• Contribute to a culture of quality and service : Promote a mindset of continuous improvement by helping teams prioritize enhancements that deliver tangible customer value.

What you'll need to succeed

• BS in engineering or business degree or related technical fields
• 3-5 years of relevant experience in product operations, product support or a similar role in ad-tech, SaaS or consulting industries
• Effective communicator with the ability to present ideas clearly to both technical and non-technical audiences.
• Strong analytical skills and a keen interest in working with data to identify trends and insights for action.
• Systems thinker with the ability to independently carry out rigorous problem solving
• A collaborative mindset and willingness to learn from peers across Go-To-Market, product, and sales teams.
• Organised, detail-oriented, and comfortable managing multiple tasks in a fast-paced environment.
• Ability to speak and write fluently in English

Preferred qualifications

• Experience with SaaS products, especially in ad-tech or mar-tech domains
• Experience working with or in support of teams with various technical knowledge 1-2 years experience in a data analytics or analyst role

Moloco Thrive: Benefits and Well-Being

We take care of you and create the conditions for you to do the best work of your career. Through a lens of inclusion, we offer innovative benefits that empower our employees to take care of themselves and their families so they can do the best work of their lives.

Moloco Values

• Lead with Humility: Everyone's voice is respected, valued, and heard. With humility, we become more open and accessible to each other. We win, lose, and learn together. Accountability and feedback are essential to our success.
• Uncapped Growth Mindset: We see all situations as opportunities to learn, grow, and improve as individuals and as an organization. We seek diverse perspectives, encourage curiosity, and promote experimentation to push the boundaries of what's possible.
• Create Real Value: We pursue the most impactful opportunities with rigor and integrity. We take intelligent risks and make disciplined trade-offs to maintain deep focus. We help our customers win by delivering durable value.
• Go Further Together: We're one team working towards one mission and vision. We collaborate proactively and inclusively, involving the right people at the right time and in the right way. We strive to create a more equitable workplace. We won't let each other fail.

Equal Opportunity

Moloco is an equal opportunity employer. We do not discriminate (including in our hiring and promotion practices) on the basis of race, color, creed, religion, national origin, age, sex and gender, gender expression, and gender identity, sexual orientation, marital status, ancestry, physical or mental disability, military and veteran status, or any other characteristic protected by law.

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