Senior Manager: Product Operations & Program Management

Senior Manager: Product Operations & Program Management

At Morgan & Morgan, the work we do matters. For millions of Americans, we're their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.

Summary: At Morgan & Morgan, we're constantly challenging people's idea of what an injury law firm can be, and technology plays a major role in how we serve our clients. We are in a unique position as the largest injury firm in the world to continuously deliver a delightful and consistent experience for people facing the greatest challenge of their lives.

We're looking for a Senior Manager, Product Operations & Program Management to join our Product team. This is a unique, high-impact role that sits at the intersection of delivery execution, team management, and operational excellence. You will directly manage a mixed team of Project Managers, Business Analysts, and Data Analysts who support product and engineering teams across the organization – while also serving as a hands-on project lead for select platform and infrastructure streams. Equally important, you will own the standards, tooling, and governance that keep the entire product team operating with consistency and discipline. This is an in-office position 4 days a week in our Brooklyn office. Relocation assistance is not available.

Responsibilities:

• Team Leadership & Resource Management: Directly manage a team of internal and contract Project Managers, Business Analysts, and Data Analysts who matrix across the product organization. Set clear priorities and expectations for each function, balance workloads across the portfolio, coach individuals on craft and career development, and ensure the team is focused on the highest-value work at all times.
• Hands-On Project Delivery: Serve as the active project manager for select platform and technical workstreams – running standups, maintaining Jira backlogs, tracking dependencies, surfacing risks, and driving delivery to schedule. Lead by example and stay close to the work.
• Product Operations Standards: Define, document, and roll out product team-wide standards and best practices – covering everything from ticket hygiene and backlog management to PRD templates, discovery documentation, and sprint rituals. Ensure these standards are adopted consistently across all product teams.
• Tooling & Process Governance: Own the health of the product team's tooling ecosystem, with a focus on Jira Product Discovery (our roadmapping tool). Ensure all product teams are maintaining up-to-date roadmaps, tracking initiative progress accurately, and using shared templates and workflows correctly.
• Roadmap & Schedule Monitoring: Partner with Group Product Managers and senior leadership to monitor execution against planned roadmap commitments. Identify schedule risks early, flag slippage, and drive accountability – providing regular, clear visibility into delivery health across the portfolio.
• Analyst Portfolio Management: Oversee how Business and Data Analyst capacity is allocated across the org. Ensure analysts are focused on the highest-priority questions and initiatives, avoid duplication of effort, and maintain a shared view of active and queued analytical work.
• Cross-Team Coordination: Act as a connective layer across product teams – facilitating information flow, identifying gaps in process or coverage, and resolving operational friction before it becomes a delivery problem.
• Reporting & Operational Visibility: Build and maintain lightweight reporting on delivery health, roadmap adherence, and team capacity for leadership. Make the state of the product portfolio easy to understand at a glance.

Qualifications:

• 6+ years of experience in program management, product operations, project management, or a related operational leadership role – ideally in a technology or product-driven organization.
• Demonstrated experience managing or leading teams across multiple functions (e.g., project managers, analysts, or similar cross-functional contributors).
• Deep proficiency with Jira – including backlog management, sprint tracking, and roadmapping tools (Jira Product Discovery or similar). Able to define and enforce Jira hygiene standards across teams.
• Strong operational systems thinking – a track record of building processes and standards that actually get adopted, not just documented.
• Hands-on project delivery experience – comfortable running your own workstreams while simultaneously managing others. This is not a purely supervisory role.
• Familiarity with data analysis and business analysis work – enough to evaluate output quality, redirect focus, and have informed conversations with analysts about their findings and priorities.
• Active use of AI as a force multiplier in your own work – using AI tools to improve reporting, documentation, analysis, and operational decision-making.
• Exceptional organizational skills and attention to detail – you are the kind of person who closes loops, tracks commitments, and notices when things are drifting before others do.
• Strong communication skills – able to write clearly, run tight meetings, and give leadership crisp visibility into what is on track and what is not.
• Executional orientation – you are energized by getting things done and creating order from complexity. You measure success by outcomes delivered and standards maintained, not by frameworks designed.

Nice to Have:

• Exposure to the legal industry and technology in law firms.
• Background in or strong familiarity with data analytics – SQL, BI tools, or working knowledge of data pipelines and reporting infrastructure.
• Experience in a high-growth or PE-backed organization where operational rigor was a competitive advantage.
• Familiarity with Agile, Scrum, or Kanban delivery methodologies and experience enforcing or evolving those practices at a team level.

Salary Range: $150,000–$185,000 USD + Bonus Potential