Communications & Content Design Specialist

Communications & Content Design Specialist

We are seeking a dynamic Communications & Content Design Specialist to join our Workforce Technology & Services (WTS) team.

In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Communications & Content Design Specialist position at Associate level, which is part of the job family responsible for delivering efficient technical support and ensuring smooth operations of the organization's workplace environment for end-users, including hardware, software, and network resources.

Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

This role is ideal for a creative and detail-oriented communicator who thrives in a fast-paced, collaborative environment and is passionate about crafting clear and engaging content that drives awareness, adoption, and understanding of the Firm's enterprise technology initiatives.

You will have a strong understanding of content design principles and user-centric methodologies. Additionally, you'll work closely with various teams to ensure that all content is aligned with the needs and preferences of end users globally.

What You'll Do In The Role:

• Translate complex technical concepts into user-friendly content that supports product adoption, onboarding, and change management.
• Collaborate with internal technology partners including product owners and the Global Service Desk to create cohesive and effective content strategies.
• Conduct user research and analyze feedback to continuously improve content quality and relevance.
• Ensure consistency and accuracy in all content produced.
• Manage and publish content using Adobe Experience Manager, ensuring content is structured, tagged, and optimized for internal search.
• Serve as an advisor to technology partners on messaging strategy, content lifecycle, and internal promotion opportunities.
• Create and maintain content templates and guidelines to ensure uniformity across all platforms.
• Support creative and visual design needs for all adoption and deployment campaigns for end user technologies deployed to the Firm
• Manage content projects from conception to completion, ensuring timely delivery and high-quality output.
• Utilize analytics tools to measure content performance and make data-driven improvements.
• Ensure that all technology-related content is easy to understand and accurate, making complex information accessible to end users.
• Apply creative design principles to develop visually appealing and user-friendly content.
• Utilize common design tools and applications such as Adobe Creative Suite (Photoshop, Illustrator, InDesign), Sketch, Figma, and others to create high-quality content.
• Apply visual storytelling techniques to improve comprehension and engagement.

What You'll Bring To The Role:

• 3-5 years of experience in internal communications, content strategy, or digital publishing
• Strong writing, editing, and visual storytelling skills
• Proven experience in content creation and design, preferably in a user-centric environment.
• Strong understanding of user experience principles and content design methodologies.
• Excellent communication and collaboration skills.
• Ability to manage multiple projects and stakeholders simultaneously
• Experience with Adobe Experience Manager (AEM) or similar CMS platforms
• Collaborative mindset with a proactive, solution-oriented approach
• Proficiency in common design and communication tools such as Adobe Creative Suite, SharePoint, Salesforce, Sketch, Figma, and others.
• Bachelor's degree in communications, marketing, advertising or a related field

What You Can Expect From Morgan Stanley:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.

Certified Persons Regulatory Requirements: If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks. Flexible work statement Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more. Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.