Instructional Designer

Instructional Designer, Director In Wealth Management Operations

We're seeking someone to join our team as an Instructional Designer, Director in Wealth Management Operations to work closely with Service Strategy and Support and Senior Leadership to identify training needs and skills gaps and develop appropriate learning solutions leveraging a variety of delivery methods.

In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls and develop client relationships, driving strategic automation solutions by embracing a transformation mindset and challenging the status quo. This is a Team Specialist position at Director level within Client Service & Relationship Management, which is responsible for managing internal and external client relationships. We do this by engaging in client service activities, optimizing the client experience, and managing vendor/external business partner relationships.

Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.

At Morgan Stanley Columbus, we support the Firm's global Wealth Management, Private Banking, Operations and Technology divisions. Morgan Stanley has been rooted in the Columbus community since 2003. We offer best-in-class centers of excellence to support our clients with various call centers achieving J.D. Power certification since 2018. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. There's ample opportunity for innovation, deep learning and career progression for those who show passion and grit in their work. And we proudly give back to local nonprofit organizations in the Columbus community by offering up our unique skillsets, thousands of volunteer hours and dedicated financial support.

Morgan Stanley Salt Lake has been rooted in the community since 1997 and supports the Firm's global Wealth Management, Operations and Technology divisions. With the recent acquisitions of E*TRADE and Solium, Morgan Stanley super-charged its Wealth Management and Corporate and Institutional Solutions businesses to deliver a first-class experience for investors, traders and institutional clients and participants. Our talented teams have established strategic centers of excellence and earned multiple awards, including J.D. Power Customer Service Certification for more than 5 years. We proudly give back to local nonprofit organizations in Salt Lake by offering up our unique skillsets, thousands of volunteer hours and dedicated financial support.

Interested in joining a team that's eager to create, innovate and make an impact on the world? Read on…

What you'll do in the role:

• Design and develop engaging training programs and e-learnings for both remote and in-person delivery, including new hire, recurrent and initiative-based learning
• Measure effectiveness of training programs; utilize information collected to enhance current and future offerings and ensure learning solutions continue to adapt to the changing service center culture and client expectations
• Serve as a subject matter expert within functional area, working with Team Manager to conduct in depth needs analysis and manage all aspects of assigned projects and initiatives, including strategy, timeline, risks, development and measurement
• Act as key problem solver for area or expertise, applying detailed knowledge to address unique or novel situations, recognize risks and draw out key issues
• Coordinate work, train and develop other team members where required, including task allocation, and project contribution

What you'll bring to the role:

• Ability to lead by example, work with drive and determination, and put forward challenging views to senior levels
• Comprehensive knowledge and understanding of functional area and operational/compliance policies and procedures of the team
• Culture carrier across Operations, embracing the Firm's core values and acting as a role model
• Excellent communication, presentation and interpersonal skills with the ability to network and establish relationships across the Firm in various groups and locations, including senior management
• Ability to operate autonomously and independently across the majority of day-to-day responsibilities in a deadline driven and fast-paced team environment
• Strong understanding of the methods, delivery and practices for effective and engaging learning
• Proficiency in e-learning development tools, such as Adobe Captivate, Storyline Articulate or equivalent (preferred, but not required)
• At least 1 year of relevant instructional design experience
• 4 Year College Degree or equivalent experience

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).