User Experience Researcher, AVP

User Experience Researcher, Assistant Vice President

Wealth Management (WM) Platforms manages industry-leading platforms, across all WM channels and client segments, to provide a unified digital experience, unlock growth, and deliver efficiencies for Advisors, Clients, and Institutions. WM Platforms consists of nine sub-teams including: Field Experience & Platforms, Digital Client Experience & Platforms, Workplace Platforms, Automation & Workflow Solutions, Digital Trading & Investing, UX Design & Research, Strategy & Execution, Business Control & Support, and the Chief Operating Office.

Are you a senior UX Researcher who wants to lead high-impact projects, work with cross-functional teams, conduct moderated and unmoderated studies, and mentor other team members? Our growing team is looking for an expert in the practice of user research to be an influential voice in the future of our discipline while inspiring change, delivering written and oral presentations, evaluating qualitative and quantitative insights, and being an advocate for a more intuitive, seamless user experience. The Morgan Stanley Wealth Management UX team builds digital experiences that help our clients manage their finances and monitor their investments easily. Our team of designers and researchers bring an entrepreneurial spirit to a leading global financial firm. We employ design thinking methods and a user-centered approach to solve real business problems. If you can bring clarity to complexity, discover compelling user insights, and have gone the extra mile to create delight, we want you!

Once Here You Will...

• Manage both large and small research initiatives collaboratively with your peers in UX Design, Product Management, Technology, Data and Analytics, and more.
• Define research questions and goals, conduct appropriate studies, analyze the findings, and communicate results with clear and compelling presentations.
• Evangelize design thinking, including conducting workshops, helping develop user journeys, and asking the right questions to ensure teams are putting users at the center.
• Plan, design, and conduct both quantitative and qualitative user research studies (i.e., write moderator's guides, conduct in-depth interviews, design surveys, moderated and unmoderated sessions, etc.).
• Identify, track, and share overarching research trends.
• Make recommendations on research best practices from previous professional and educational experiences.
• Be willing to take on any task or responsibility, big or small, that furthers the growth of the team.
• Mentor more junior researchers throughout the research process.
• Help to adapt and innovate research practices to meet a rapidly growing team's need.
• Help to identify opportunities for impactful UX research across the firm.
• Facilitate UX workshops with cross-functional teams.
• Help promote a data-driven culture that prioritizes user insights and combats assumptions.
• Thrive in a work culture that is full of collaboration, teamwork, inclusiveness, and warmth.

Skills You'll Bring

• 4+ years UX research experience.
• Willingness to run studies from end-to-end (you'll be responsible for every single step, from recruiting participants to sharing insights).
• Experience implementing a range of methodologies, both qualitative (e.g., moderated, unmoderated etc,.) and quantitative (e.g., A/B or multivariate testing, card sorting, survey design etc,.).
• Experience leading and mentoring junior team members.
• An interest in working with both enterprise and consumer technology.
• A persuasive and compelling presentation style and being able to clearly communicate research insights.
• The ability to adapt, pivot, and roll with the punches.
• Preferably M.A./M.S. or PhD in Human-Computer Interaction, Human Factors, Psychology, Anthropology, or related fields.
• Familiarity with tools like Figma, UserZoom, UserTesting, Optimal Workshop, and Enjoy HQ preferred.
• Experience in financial services, or a large corporate environment preferred.

Why Work at Morgan Stanley

Besides a competitive salary, work life balance, a clear career path, and great benefits, we take the well-being and work satisfaction of our employees seriously. That's why we put a lot of effort towards creating a safe space for people to be vulnerable, share work, and ask questions that will help them both to grow individually and move their projects forward. You'll be encouraged to bring your own perspective to conversations, and we will help you understand and put into practice what you naturally do best by amplifying each other's strengths.

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.

Salary range for the position: $85,000 and $135,000 per year. The successful candidate may be eligible for an annual discretionary incentive compensation award. The successful candidate may be eligible to participate in the relevant business unit's incentive compensation plan, which also may include a discretionary bonus component. Morgan Stanley offers a full spectrum of benefits, including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and 20 Vacation Days annually), 10 Paid Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our employees.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).