Customer Experience, Marketing Research & Insights – 2026 Summer Internship

Customer Experience, Marketing Research & Insights – 2026 Summer Internship

Mutual of America Financial Group Job Title: Customer Experience, Marketing Research & Insights – 2026 Summer Internship Location: New York City Duration: 8 weeks (Monday June 8 to Friday July 31) Pay Rate: $20 per hour

The Customer Experience "CX" and Marketing team is responsible for understanding customer needs and translating them into meaningful experiences and communications. We partner across the business, in support of our corporate goals, to strengthen our brand, improve customer journeys, and ensure every touchpoint reflects our values. This team plays a key role in driving engagement, loyalty, and overall customer satisfaction.

Responsibilities:

• Broad exposure to the Customer Experience team as well as Marketing and the overall Mutual of America business.
• Assist with surveys, usability and secondary (online) research.
• Data analysis (surveys, interviews, website tracking, market and business data).
• The intern will complete at least one CX Insights project from end to end including a results presentation.

Required Qualifications:

• Only accepting rising Sophomores (grad year May 2029) and rising Juniors (grad year May 2028).
• Must have a minimum overall 3.4 GPA.
• Must be able to commute to NYC 4 days a week (Monday – Thursday)

Summer Internship Summary: Mutual of America's Summer Internship Program provides college students with hands-on corporate experience working with meaningful projects and assignments. Throughout the 8-week program, interns will not only have direct guidance from experienced leaders in their assigned departments but can have the opportunity to attend training classes and planned events with other interns.

Who Are We: At Mutual of America Financial Group, we help people build the assets they need to achieve greater financial security. Our Company is built upon a solid foundation of integrity, excellence, and social responsibility. We were founded in 1945 to provide small and mid-sized nonprofit organizations with pension and retirement-related services, along with leading customer support. Today, we provide these services also to for-profit companies, as well as to governmental entities, Tribal enterprises, institutional investors, and individuals. We work diligently to understand the needs of our customers so we can help them achieve their retirement savings goals.

We are committed to bringing talented and motivated people together to help our customers achieve a financially secure future.

Mutual of America Financial Group provides equal employment opportunity to all qualified employees and applicants for employment regardless of race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, or any other classification prohibited by applicable law.