Product Specialist

Product Specialist

Golden State Dermatology is a physician-led and owned dermatology group rapidly expanding across California, with over 37 locations. We are a leading medical, surgical, and cosmetic dermatology group specializing in skin, hair, and nail conditions, Mohs micrographic surgery for the treatment of skin cancer, surgical and non-surgical cosmetic skincare, anti-aging, body contouring, and plastic surgery.

As a Product Specialist, you'll support our front office and enhance the patient experience through education and promotion of dermatologic skincare products. This role combines exceptional customer service, product expertise, and administrative support. The Product Specialist serves as a trusted resource for patients, helping them understand and select skincare products while supporting daily front office operations.

Essential Duties & Responsibilities

Patient Engagement & Product Sales

Greet patients and visitors promptly, courteously, and professionally

Educate patients on Golden State Dermatology skincare products and make personalized product recommendations

Promote skincare products in the reception area in alignment with GSD standards and marketing initiatives

Process cosmetic product sales accurately; collect payments and provide receipts

Maintain detailed knowledge of all skincare products, indications, and usage

Scheduling & Front Office Support

Answer incoming calls within three (3) rings and respond professionally to all callers

Schedule new and follow-up patient appointments

Review daily and weekly schedules to identify and help fill appointment openings

Register patients in EClinicalWorks (or current system), ensuring accurate demographic and insurance information

Document patient referral sources to support marketing efforts

Financial & Administrative Responsibilities

Verify patient balances upon arrival and collect co-pays or outstanding balances

Maintain and balance the cash box daily; ensure secure handling of payments

Receive and sign for shipments and skincare product deliveries; notify appropriate staff

Assist with inventory awareness and product organization

Office & Clerical Support

Maintain a clean, organized, and welcoming front desk and lobby throughout the day

File correspondence and reports; retrieve and return medical records as needed

Screen and sign in pharmaceutical and sales representatives

Perform clerical duties including photocopying, faxing, filing, typing, and equipment upkeep

Assist other departments, particularly back office teams, as needed

Perform other duties as assigned by supervisor

Organizational & Professional Standards

Demonstrates strong knowledge of job responsibilities and dermatology-related products

Familiarity with benign, pre-cancerous lesions, skin cancers, and dermatologic treatments preferred

Knowledge of insurance carriers including Medicare, commercial plans, and HMOs

Communicates clearly and professionally in person, by phone, and via email

Maintains strict HIPAA compliance and patient confidentiality

Demonstrates sound judgment, attention to detail, and professionalism

Works effectively as part of a team and supports organizational goals

Actively promotes Golden State Dermatology's services, products, and reputation for excellence

Adheres to safety, attendance, and workplace policies

Willingness to work at any GSD location based on organizational needs

Qualifications & Skills

High School Diploma or equivalent required

Strong customer service and sales aptitude

Ability to educate patients and explain product benefits clearly and confidently

Proficient with computers and office equipment (PC, multi-line phone systems, printers, copiers)

Ability to learn and become proficient in EMA and EClinicalWorks (or current system)

Excellent verbal communication and interpersonal skills

Strong organizational skills with the ability to multitask and prioritize

Physical Requirements

Ability to sit and stand frequently throughout an 8-hour workday

Frequent use of computer, keyboard, and mouse

Ability to reach overhead, use a step stool, and assist with product handling

Decision-Making Authority

Authorized to process skincare product sales, collect cash, make change, and process credit card payments

Authorized to sign for and accept packages and product deliveries

Exciting Perks:

• 40% off products and procedures, as well as the ability to participate in free annual injectable events
• Comprehensive medical, dental, and vision benefits
• Company paid short and long-term disability as well as life insurance
• Safe Harbor 401K matches up to 4%
• Flex spending accounts and commuter benefits
• Employee Assistance Program (EAP) counseling for the stresses of everyday life
• Exclusive discounts for theme parks, attractions, hotels, concerts, and movie tickets.
• Employees accrue PTO from their first day of employment. Additionally, employees who work over 20 hours in a pay period are eligible for 9 paid holidays.
• Pet insurance to cover the healthcare needs of all your pets

GSD strongly encourages employees to receive the COVID-19 primary series vaccination.

Golden State Dermatology participates in the E-Verify program. E-Verify is a free, web-based system that allows employers to confirm their employees' eligibility to work in the United States. It does this by comparing information from an employee's Form I-9, Employment Eligibility Verification, to records from the U.S. Department of Homeland Security (DHS) and Social Security Administration (SSA).

Golden State Dermatology is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants for employment and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.