Product Operations Manager

Product Operations Manager

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Job Description

The Media Group at NBCU supports a powerhouse collection of consumer-first brands including Peacock, NBC, Bravo, NBC Sports, and NBCU International. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We're always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we're backed by a culture of respect. We embrace authenticity and inspire people to thrive.

The Product Operations team is responsible for helping the Media Group and Global Streaming Product and Design teams be as effective and efficient as possible through processes, tools and program support. The Product Operations Manager will be responsible for designing the End-to-End Process for the Media Group and Global Streaming Product development lifecycle, responsible primarily for the processes, frameworks, governance and team coordination that power product development, align strategy with execution, and empower Product Managers and Designers to work smarter. This role requires a solution-oriented self-starter, and tight collaboration with Product and Technology teams. The Product Operations Manager will report to the Director of Product Operations and will work in a highly matrixed structure.

What We're Looking for in a Candidate

• User-centered problem solver who uncovers real needs through observation, data, and validation, and understands why problems matter.
• Strategic process and platform thinker who sets a clear long-term vision for PDLC processes, tools, and frameworks aligned to business goals and success metrics.
• Strong prioritization and decision-maker who balances user value, business impact, and technical constraints when deciding what to build or evolve.
• Cross-functional collaborator who partners effectively with product, design, engineering, operations, and stakeholders to deliver real outcomes.
• Change and adoption leader who drives alignment, ensures adoption, measures impact, and continuously iterates based on feedback and results.

Key Responsibilities

• Work closely with Product Managers, UI/UX Designers, and Technology teams including Architecture, Analysts, Engineering and PMO teams to strategize the best product development processes that will scale and accommodate the Product and Design lifecycle and help tie feature work to business value
• Responsible for processes to intake and route requests, assess and measure value and impact, and embed this business rigor into our overall product development lifecycle and team culture while delivering Product priorities, requirements, and UI/UX designs, to Technology teams
• Consulted and influences end-to-end development processes in partnership with the Technology Portfolio Operations team
• Track processes used by Product and Design to measure impact, usage and success
• Continuously improve product development processes by identifying opportunities, building consensus and operationalizing to enable an effective and efficient Product organization
• Partner closely with other PMOs and Syndication focused teams to ensure processes scale across the Global Streaming Platform including four major streaming propositions worldwide
• Build trust and strong relationships with key stakeholders across Product and Technology
• Engage stakeholders early, often and through multiple touchpoints to inform process changes
• Help define ways of working strategies, best practices and principles for Product and Engineering to foster closer partnership from ideation through to development and delivery
• Contribute to Product & Design strategic tooling needs to ensure project, program and resourcing information is readily available and accessible for timely decision making

Qualifications

• Minimum 5 years of Product, Design or Technology experience ideally in a cross-functional role
• Proven track record of establishing efficient and repeatable processes at scale
• Highly collaborative, ability to build strong relationships with cross-functional teams at all levels
• A results-oriented self-starter with strong attention to detail
• An excellent understanding of product, program and project management methodologies
• Ability to take ambiguous ideas, concepts and strategy and shape into tangible deliverables
• Superb written and verbal communication, presentation and meeting facilitation skills
• Ability to explain the how and the why, not just the what and when
• International experience is a plus

Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.

This position is eligible for company sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $120,000 - $160,000 (bonus and long-term incentive eligible).

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.