Product Fulfillment Specialist - Remote Eligible

Product Fulfillment Specialist

We're looking for a detail-oriented Product Fulfillment Specialist to join our Customer Experience team. In this role, you'll be responsible for the accurate and timely delivery of both digital and physical product orders. You'll manage order queues, collaborate with vendors and customers via Zendesk, and use tools like ShipStation, Landr, and Canva to ensure seamless execution. If you're proactive, tech-savvy, and passionate about delivering excellent service, we want to hear from you. Responsibilities

• Ensure the accurate and timely fulfillment of both physical and digital product orders, including add-ons and multi-SKU items.
• Manage daily order queues to track and prioritize pending shipments and delivery timelines.
• Communicate effectively with customers and vendors through Zendesk to resolve inquiries and delivery issues.
• Use third-party platforms such as ShipStation, Landr, and others to upload files, track shipments, and complete fulfillment steps.
• Provide light graphic design support (e.g., album art text) using tools like Canva or Adobe Illustrator.
• Collaborate with internal teams via Slack to report updates, escalations, and delays.
• Monitor and optimize fulfillment procedures to ensure continuous improvement and operational efficiency.
• Maintain accurate records for all orders, returns, and vendor communications.