Product Solutions Architect - Remote Eligible
Nielsen
Product Solutions Architect
At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it's consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.
Job Description
In this role, you'll act as a technical subject matter expert for Gracenote's products, supporting clients from the pre-sales phase through implementation and post-sale. You'll work closely with sales, engineering, and product teams to provide technical solutions that address customer needs and ensure smooth product delivery.
Your responsibilities will include:
Providing pre-sales support, technical overviews, and product demonstrations.
Translating client requirements into technical solutions and business value propositions.
Guiding client engineering teams during early implementation phases.
Creating and reviewing technical documentation, including best practices and solution designs.
Supporting product development by providing customer feedback and acting as a "Customer Zero" to test new products.
Collaborating with multiple teams to improve delivery quality and proactively identify product issues.
Providing post-sale support and training for key accounts.
Qualifications
Bachelor's degree (B.S.) or equivalent in the field of computer science or software engineering.
3-5 years engineering experience in developing and/or technically supporting consumer electronics products or products in related fields.
Proficiency in back-office tools such as Jira, SNOW, Salesforce, Confluence Wiki, Google Workspace, etc.
Excellent written and oral communication skills in English and Spanish.
Excellent communication skills, experience in team leadership, and ability to provide guidance, as needed to other team members and to customers.