Design & Deployment Specialist 2
Nokia
Customer Services
Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design/deployment/integration/transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimizing, operating, and maintaining phases.
Service Process Management
Service Process Management (SPM) comprises the design, development, deployment, and innovation in creation of services portfolio with best in class processes and the support in efficient service delivery through tools, automation, and Robotic Process Automation (RPA). Contains identification of service goals and the support of service delivery through end-to-end lifecycle management and regarding the use of processes for services.