Manager, Service Design

Noora Health Job Opportunity

Noora Health's mission is to improve outcomes and strengthen health systems by equipping family caregivers with the skills they need to care for their loved ones. Founded in 2014, Noora Health turns hospital hallways and waiting rooms into classrooms by tapping into the most compassionate resources available for the patient's care: their own family.

With support from governments and partners in India, Bangladesh, Indonesia, and Nepal, Noora Health has trained more than 51.4 million caregivers and patients across 16,000+ facilities using their flagship caregiver education and training curriculum, the Care Companion Program (CCP).

In a cohort of patients, the CCP reduced post-surgical cardiac complications by 71%, maternal complications by 12%, newborn complications by 16%, and newborn mortality by 18%.

Noora Health is an Audacious Project Grantee and received the Skoll Foundation Award for Social Innovation.

What You Will Do

• Represent the voice of the user and stakeholders working closely with the cross-functional India team
• Conduct need assessment and collect feedback on specific condition areas for specific geographies to design and iterate on the product-service system
• Create journey maps, service blueprints, system maps and other necessary tangibles for defining, designing and communicating service models for various health condition areas as needed and in line with the organization's standards
• Plan for and support in the execution of end-to-end service prototyping or experience prototyping for a singular toughpoint
• Work closely with Tech Ops and Product Teams to support digital product and UX improvements
• Work on both frontstage and backstage processes to support program delivery in collaboration with the cross-functional teams
• Ensure the product-service ecosystem is understood by all relevant stakeholders, by supporting in the creation of flowcharts, maps, walkthroughs, decks, storyboards etc with required support from other Program Design & Development Teams

Who We Are Looking For

• Undergraduate degree in Design followed by 1-2 years of experience in Design Research, Design Strategy, Social Design, UX / Interaction or Service Design disciplines
• Ability to create systems maps, journey maps and service blueprints as needed using Miro or other collaborative visual tools.
• Excellent collaboration and problem solving skills. Prior experience of working in cross-functional teams
• Attention to detail, process documentation and basic project management skills.
• Language proficiency in English, as well as any other Indian languages is a plus, specifically Marathi, Hindi, Punjabi, Kannada, Telugu
• Ability to zoom in and out of a given problem as needed
• Good understanding of quantitative data analysis is a plus

What We Value

At Noora Health, we value diversity, equity, and inclusion, and we understand the value of developing a team with different perspectives, educational backgrounds, and life experiences. We prioritize diversity within our team, and we welcome candidates from all gender identities, castes, religious practices, sexual orientations, and abilities – among many others. We encourage people from all backgrounds to apply for positions at Noora Health.