Program Manager 2 - Product Excellence (hybrid - Seattle)

Program Manager

The Program Manager serves as a strategic partner to the VP of Product Management, enabling strong execution through proactive planning, content excellence, and operational rigor. This role focuses on strategic enablement rather than administrative coordination, ensuring the VP's portfolio operates with clear priorities, disciplined rhythms, and measurable business impact.

Reporting to the Director of Product Excellence, the Program Manager owns the VP portfolio's meeting cadence, planning cycles, and leadership communications, ensuring alignment with Product Management standards and org-wide operating practices. The role balances strategic thinking with operational excellence so leaders can focus on high-value decisions.

Key Responsibilities

Strategic Planning & Content

• Partner with the VP to develop product strategy narratives, vision decks, and executive materials that connect strategy to business outcomes.
• Own the end-to-end quarterly planning process, partnering with Finance to track progress, outcomes, and resource alignment.
• Establish and maintain standards for portfolio storytelling (e.g., "Walk the Walls," reviews, executive updates).
• Design and support leadership offsites to drive alignment and decision-making.

Meeting Cadence & Operating Rhythm

• Own and manage the VP portfolio's operating rhythm, ensuring alignment to Product org standards.
• Manage the full lifecycle of key leadership meetings (staff, program reviews, roadmap reviews, planning sessions).
• Ensure consistent preparation standards, including agendas, pre-reads, decision tracking, and follow-through.
• Maintain forward-looking visibility into upcoming deliverables, presentations, and dependencies.

Communications & Engagement

• Coordinate VP portfolio communications, including All Hands, leadership meetings, and organizational updates.
• Partner with Director teams to ensure consistent, clear messaging aligned to strategic priorities.
• Support recognition, engagement, and leadership events that reinforce culture and team connection.

Process Excellence

• Design and improve planning, meeting, and operating processes that increase effectiveness and reduce friction.
• Develop templates, playbooks, and tools that scale best practices across the VP portfolio.
• Track indicators of meeting effectiveness, preparation quality, and organizational alignment.
• Drive adoption of standard ways of working across Product leadership.

Team Support

• Support onboarding and integration for new team members within the VP portfolio.

Required Qualifications

• 5–7 years of experience in program management, strategic operations, or business operations supporting senior leaders.
• Strong strategic and operational judgment with the ability to execute complex work with precision.
• Experience supporting product or technology organizations; working knowledge of product management concepts and business metrics.
• Exceptional written and verbal communication skills; proven ability to create executive-level content.
• Demonstrated ability to influence without authority and operate effectively across senior stakeholders.
• Strong project management, organization, and prioritization skills.

Preferred Qualifications

• Experience in retail, e-commerce, or consumer technology environments.
• Background in product management, consulting, or corporate strategy.
• Familiarity with Agile/Lean practices, OKRs, and quarterly planning frameworks.
• Experience supporting leadership planning cycles, QBRs, or offsite facilitation.

We've got you covered…

Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

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Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$93,500.00 - $155,000.00 AnnualThis position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf