Customer Retention & Growth Agent (online Gaming Sportsbook & Casino)

Customer Retention & Growth Agent

Join Novibet as a Customer Retention & Growth Agent! Are you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for customer service and thrive in a fast-paced environment, this could be the right opportunity for you.

Founded in 2010, Novibet is an established GameTech company operating in Europe, the Americas, and ROW countries (Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand), with hubs in Greece, Malta, Brazil, and Mexico and 1200+ employees across all countries of operation. We are committed to staying at the forefront of technological advancements, continually pushing boundaries and delivering seamless entertainment and online gaming experiences to our rapidly expanding customer base.

At Novibet, you are empowered to excel, prioritising growth through listening and learning as part of a group of forward-thinkers and doers continuously adapting to new challenges. We are equally committed to fostering a positive, inclusive, and supportive workplace culture that empowers every individual to thrive.

Join us, and you will be part of a team of over 1,200 people worldwide that values collaboration, innovation, and personal growth.

As a Customer Retention and Growth Agent at Novibet, your main focus will be informing customers about the company's latest offers and promotions. You'll engage with existing customers via phone and email, ensuring they're aware of special deals and bonuses to enhance their betting experience.

What you will work on:

• Contact existing customers in order to reactivate their accounts
• Promote special offers and tailor made campaigns based on their preferences
• Anticipate the needs of clients and address them accordingly
• Develop strong customer relationships and enhance engagement
• Implement customer retention strategies to increase business loyalty
• Collaborating with CRM team and other departments to ensure high level campaign results
• Update the customer database for targeted marketing activities
• Improve customers satisfaction practices based on clients feedback

What you bring:

• Prior experience in a similar role in sales or customer care
• Solid academic background
• Good understanding of online gaming products
• Professional fluency in both Greek and English
• Computer literacy
• Excellent communication and interpersonal skills
• Result-driven and customer-centric personality
• Flexibility to work on shift rotation

What we offer:

• Competitive Compensation: Attractive salary and bonus scheme
• Health insurance: Group health & medical insurance package
• Top-Notch Equipment: All the tools you need for your role
• Career Growth: Focused career development, performance management, and training opportunities
• Inclusive Environment: A welcoming, international, and multicultural team
• Engaging Activities: Exciting events, sports, and team-building activities

At Novibet we value diversity and are committed to an inclusive and equitable workplace. All decisions regarding recruitment, hiring, promotion, compensation, employee training and development, and all other terms and conditions of employment, are made without regard to race, religious beliefs, color, gender identity, sexual orientation, marital status, disability or chronic disease, age, ancestry or place of origin.