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Director, Learning Design

Design and implement enterprise-wide regulatory training programs to ensure compliance
New York
Senior
$130,000 – 205,000 USD / year
2 weeks ago
NYC Staffing

NYC Staffing

NYC Staffing is not a company; nyc.gov is the official website for New York City's government services and resources.

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Join Team Amex And Lead The Way Together

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

The Colleague Experience Group (CEG) has a simple vision: to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. The Director of Enterprise Learning Design will play a pivotal role in supporting the design and execution of the organization's regulatory, risk, compliance and required training initiatives. This role will lead a team of Instructional Designers who are responsible for designing, implementing, and evaluating enterprise learnings in support of the enterprise learning strategy. As liaison between business units, subject matter experts and respective learning teams, this role will support capacity planning and engage internal and external learning third-party vendors to meet demand requirements. The position will also lead process/functionality improvements through technology to support current and future learning enhancements. This role reports to the Vice President, Learning Design & Governance.

This is a highly visible and strategic position with significant and regular interaction with leaders across the company.

How Will You Make An Impact In This Role:

  • Translate business needs into effective learning strategies.
  • Design and deliver innovative training solutions through various learning modalities, including e-learning, workshops, and experiential learning.
  • Enhance the annual learning strategy to ensure engagement and effectiveness.
  • Collaborate with Subject Matter Experts and stakeholders across the organization to assess needs and prioritize learning initiatives.
  • Use data and analytics to measure effectiveness and drive continuous culture improvement.
  • Oversee instructional design standards, content quality, and governance, while integrating industry trends and regulatory updates into learning content.
  • Manage day-to-day operations for regulatory and required learning programs.
  • Lead L&D technology and process implementation.
  • Support audits and exams, as needed.
  • Serve as a thought leader and advocate driving a learning culture of risk & compliance awareness and accountability throughout the BlueBox, while managing a high-performing team.

Qualifications:

  • 7 years of Learning and Development experience within a highly regulated environment is preferred.
  • Strong experience in Adult Education with an emphasis on leading curriculum development and e-Learning solution and designing and delivering training programs for diverse audiences.
  • Strong project management. Capacity planning, communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively across organizational levels.
  • Strong complex problem solving is required.
  • Experience with various Learning Management Systems.
  • Excellent Strategic Thinker: Proven ability to link project strategies to business objectives and lead desired business outcomes to support enterprise strategy.
  • Exceptional Stakeholder Management: Proven ability to effectively collaborate, partner and consult with global senior leaders, business partners and subject matter experts to bring together competing priorities and ultimately drive business results.
  • Innovator: capacity to be a change agent - not afraid to challenge the status quo. Experience leading change management leveraging new technology, tools and/or processes.
  • Cross-Functional Leader: Demonstrated ability to lead and partner with cross-functional teams and operate autonomously, making complex decisions in situations of ambiguity and time pressure. Proven ability to drive teams toward high productivity and sustained performance.
  • Results Driver: Track record of successfully managing multiple projects at once successfully. Demonstrated ability to meet deadlines, excel in a complex fast paced, team-oriented environment with rapidly evolving business demands.
  • Self-directed, self-starter – able to both design strategy and execute against it, without immediate supervision.
  • Enthusiastic, resilient and demonstrates the will to win, learn, innovate, and grow!

Employment Eligibility

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Salary Range

Salary Range: $130,000.00 to $205,000.00 annually bonus equity (if applicable) benefits

Benefits

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

Equal Opportunity

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws.

Flexible Working Model

Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Director, Learning Design
New York
$130,000 – 205,000 USD / year
Design
About NYC Staffing
NYC Staffing is not a company; nyc.gov is the official website for New York City's government services and resources.