Marketing Strategy + Operations Manager

Strategy & Operations Manager With A Focus On Finance Operations

Like every team at OpenAI, the Marketing team contributes to our broader mission of ensuring responsible and widespread adoption of artificial intelligence. With that aim in mind, we are responsible for developing and executing strategies that drive awareness, engagement, and usage for OpenAI's products and platform amongst our core audiences. Our focus extends beyond just promoting product features; we aim to provide valuable insights and resources that help our users make the most out of AI technologies.

Marketing Operations is the connective tissue that enables Marketing to run at scale, with speed and impact. We design the systems, workflows, and culture that keep our global marketing engine running smoothly: from planning through launch and measurement. We're a collaborative, solutions-oriented team that thrives in ambiguity and creative problem-solving. By partnering across the entire organization, we bring clarity, consistency, and momentum to everything we do—fueling bold ideas and impactful brand moments.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In This Role, You Will:

• Lead annual and quarterly budget planning, ongoing forecasts, and scenario modeling to guide leadership decisions.

• Manage marketing spend execution, ensuring alignment with budget priorities, compliance, and campaign timelines.

• Build dashboards, scorecards, and reports to track ROI, efficiency, and pipeline impact while surfacing risks and recommendations.

• Maintain data accuracy across systems, streamline operational rhythms, and drive process improvements and automation.

• Partner with Finance, Analytics, and Marketing Ops to align assumptions, reconcile forecasts, and embed financial discipline.

You'll Thrive In This Role If You:

• Have 8+ years in marketing operations, finance, FP&A, business operations, or strategy.

• Have strong financial acumen with experience in budgeting, forecasting, variance analysis, and financial modeling.

• Are proficient with ERP, planning, and analytics tools (e.g., Anaplan, Adaptive, Tableau, Alteryx).

• Are skilled at building dashboards, analyzing data, and presenting insights clearly.

• Are detail-oriented and process-driven, with a track record of creating scalable systems.

• Have excellent communication and stakeholder management skills, with comfort influencing across teams.

• Are adaptable and able to thrive in ambiguity while balancing strategic and tactical priorities.

• Have experience in high-growth tech or consumer marketing organizations.

• Are familiar with marketing metrics such as CAC, LTV, attribution, and funnel KPIs.

• Have hands-on experience with financial planning tools and workflow automation.

• Have prior exposure to marketing, creative, or agency teams.

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.