Data Analyst, Ecommerce & Growth

Data Analyst, Ecommerce & Growth

At Open Farm we are transforming the way people feed their pets, with a focus on producing premium, healthy food and treats, all ethically sourced from farm-to-bowl. Headquartered in Toronto and with team members across the US, Open Farm is one of the fastest growing CPG companies in North America. We believe that the best foods are made with consciously sourced, top-quality ingredients from farmers and fisheries who believe in doing good for all animals and the environment.

Before you embark on this journey with us, learn more about the opportunity:

As Data Analyst, Ecommerce & Growth, you will support analytics across our Shopify and subscription ecosystem, with a strong focus on customer acquisition, retention, and lifetime value. You will work closely with Growth, CRM, Media, Finance, and Ecommerce teams to identify opportunities, measure performance, and deliver insights that inform key business decisions.

You will be responsible for analyzing customer behavior across the full lifecycle, from acquisition through repeat purchase and reactivation, while building and maintaining reporting that drives visibility into business performance. This role will play a critical part in advancing our ecommerce and subscription analytics capabilities, supporting forecasting, marketing efficiency, and long-term revenue growth through data-driven insights.

In This Role You Will:

• Support ecommerce and subscription analytics with a focus on retention, churn, cohort analysis, and customer lifetime value (LTV)
• Analyze customer behavior from acquisition through repeat purchase and reactivation to identify growth opportunities.
• Build and maintain dashboards and reporting to track performance across Shopify, subscription, and marketing channels.
• Partner with Growth and Media teams to evaluate acquisition efficiency, campaign performance, and long-term ROI.
• Support revenue forecasting and financial modeling in partnership with Finance.
• Develop and refine predictive models to support use cases such as LTV estimation, churn prediction, and promotion performance.
• Query and analyze data using SQL and contribute to data modeling within our data warehouse environment (e.g., Snowflake).
• Create clear visualizations and summaries that translate complex analyses into actionable business insights.
• Support experimentation and testing initiatives by measuring results and identifying learnings.
• Contribute to documentation and continuous improvement of analytics processes and data quality.

We're Genuinely Excited About You Because You Have:

• 2 to 3 years of experience in a data analyst, business analyst, or similar analytics role.
• Bachelor's degree in data science, computer science, statistics, mathematics, business analytics, economics, or a related quantitative field.
• Strong proficiency in SQL and experience working with relational databases.
• Experience using Python or R for data analysis and modeling.
• Solid understanding of statistics, cohort analysis, and basic machine learning concepts.
• Experience working with ecommerce or digital marketing metrics (conversion rate, CAC, ROAS, LTV).
• Experience building dashboards in BI tools such as Looker, Tableau, or similar.
• Exposure to forecasting, financial modeling, or marketing analytics is an asset.
• Strong analytical thinking skills and a track record of solving business problems with data.
• Excellent communication skills and the ability to explain insights clearly to non-technical stakeholders.
• Highly organized, curious, and comfortable working in a fast-paced, growth-oriented environment.

What we offer you - it's the perfect package:

• An opportunity to grow, develop, and thrive within a mission-driven, dynamic, and fast-growing company, alongside thoughtful and passionate individuals dedicated to their work and community
• Comprehensive healthcare coverage and RRSP plans with company match
• Great office culture (with lots of adorable pets!) where your pet interrupting video calls or in-person meeting is the norm
• Discounted food, apparel and insurance for your furry family members
• In addition to your PTO, we offer company-wide wellness days and personal days to support your wellbeing
• Volunteer days to give back to our community

Compensation:

The hiring range for this role is $80,000–$110,000 CAD annually, with final compensation thoughtfully aligned to your experience, skills, and the value you bring. At Open Farm, we know great people don't always fit a mold, so role scope and compensation may evolve to reflect your unique strengths. This position may also include additional rewards such as performance-based bonuses and other incentives. We believe in growing together through a pay-for-performance approach that recognizes impact over time. Beyond compensation, we're proud to offer a comprehensive benefits and perks package designed to support your well-being and help you feel connected, supported, and inspired at work.

AI Statement:

Open Farm may use AI tools to help organize and review applications efficiently. While technology supports our process, every hiring decision is made by our team, with care and intention. We also prioritize meaningful human connection, which is why our interview process includes in-person conversations—because technology can support the process, but can't replace the impact of human connection.

Hybrid Work:

At Open Farm, we believe in the power of collaboration, meaningful connections, and enjoying our work together—furry friends included! That's why we've adopted a structured hybrid approach that allows you the benefit of a reduced commute while still building strong workplace relationships. Currently, all employees are expected to be in the office two days per week at minimum, with Tuesday and Thursday as our anchor days. In addition to this, each month our Leadership team dedicates three consecutive days onsite to continue to foster alignment and connection across the team. During this time we expect everyone to join us in person to do the same. Please note: our hybrid approach may evolve over time as we adapt to the needs of our team and business.

Our Values:

We Raise the Bar | We Open the Barn Doors | We Graze Lightly | We Are Customer Obsessed | We Are One Team | Win-Win Partnerships