Lead Tech Product Manager

Caring. Connecting. Growing Together.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.

Primary Responsibilities:

• Define and communicate the product vision and strategy
• Own and manage the product roadmap, prioritizing features based on impact and feasibility
• Lead product discovery efforts through market research, customer feedback, and data analysis
• Translate business requirements into clear product specifications and user stories
• Collaborate with engineering and design teams to ensure timely and high-quality product delivery
• Monitor product performance using KPIs and analytics and iterate based on insights
• Act as the voice of the customer, advocating for user needs throughout the product lifecycle
• Mentor junior product managers and contribute to product management best practices

AI User Responsibilities:

• Leverage approved AI tools to streamline routine tasks and improve workflow efficiency
• Apply AI-driven insights to support data-informed decision-making across functional areas
• Identify opportunities to embed AI into existing processes to enhance productivity and reduce manual effort
• Collaborate with cross-functional teams to pilot and scale AI solutions aligned with business goals
• Maintain awareness of ethical considerations and responsible use of AI technologies
• Provide feedback on AI tool performance and usability to support continuous improvement
• Stay current on emerging AI capabilities and recommend relevant applications within the role
• Ensure compliance with organizational policies and data governance when using AI tools
• Train peers or team members on effective use of AI tools and share best practices
• Monitor and evaluate the impact of AI integration on key performance indicators

Delivery, Agile, Reporting:

• Deliver the project with multiple scrum teams, following the high standards of agile
• Be able to envision the overall solution for defined functional and non-functional requirements; and be able to define technologies, patterns, and frameworks to materialize it
• Understand various disparate views of the system
• Be able to define in-scope, out-of-scope and taken assumptions while creating effort estimates
• Adherence to the defined delivery process/guidelines like Problem Management, Change Management, SLA Compliance, productivity, and other application goals, etc.
• Encourage domain and technical knowledge and aim to build an SME(s) in specific functional and technical component
• Excellent in design thinking and approach to solve business problem by applying suitable technologies (cost efficient, high performance, resilient and scalable)
• Prepare and present weekly/monthly status reports and daily project level status reports to both the US and India team members
• Ensure compliance with organization and project defined standards and processes

People and Stakeholder Mgmt:

• Responsible for creating high performing team to deliver the Product features and functionalities
• Responsible for learning and career growth of team members.
• Setting up the goals of the team. Work with the team members to ensure that their long-term aspiration is being met
• Own the relationship with application business owner to ensure alignment of priorities and direction
• Participate in stakeholder discussions (business customers, IT partners) along with Service Managers/Service Directors for understanding business needs
• Participate in meetings/walkthrough session/group meetings to understand business problem/objective of project
• Work with business partners to ensure appropriate prioritization for scheduled maintenance, including coordination of priorities across applications when required

Required Qualifications:

• Bachelor's degree from recognized University
• 14+ years of total IT experience
• 8+ years of Product Management experience
• 4+ years of Provider Management Domain Expertise
• Hands-on experience in the AI tools
• Good experience in the public health (Eligibility / Enrollment)
• Solid experience of managing development delivery in agile methodologies such as Scrum, Kanban
• Healthcare domain knowledge such as Medicaid and Medicare system
• Healthcare compliances such as HIPAA, MARS-E
• Proven ability to quickly learn new technologies and leverage them to execute on the use cases given to solve business problems
• Proven good oral and written communication skills