Senior Manager Tech Product Management

Caring. Connecting. Growing Together.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.

Primary Responsibilities:

Product Strategy & Vision

• Define and own the product vision and multi-year strategy for the assigned product, supporting payment integrity, audit, and recovery workflows across multiple lines of business
• Translate business problems and operational gaps into clear product direction, prioritized outcomes, and measurable value
• Ensure product capabilities align with regulatory requirements, payer and provider expectations, and enterprise payment integrity standards
• Serve as a senior product leader for the product, shaping platform direction and influencing roadmap and investment decisions

Roadmap & Portfolio Leadership

• Own and prioritize the product roadmap, balancing platform stability, new capabilities, and incremental workflow improvements
• Drive alignment across stakeholders to sequence work based on business value, operational impact, and delivery readiness
• Establish and track product outcomes and KPIs such as throughput, cycle time reduction, audit yield, and user adoption
• Manage dependencies across teams and ensure roadmap transparency for leadership and partners

Product Ownership & Platform Design

• Lead end-to-end product ownership for product workflows, including intake, audit execution, documentation, outcomes, and reporting
• Partner closely with engineering and architecture teams to ensure solutions are scalable, secure, and aligned with enterprise standards
• Drive clarity on requirements, data needs, integrations, and system behaviors across upstream and downstream platforms
• Ensure the product evolves as a configurable, reusable platform that supports multiple clients and use cases

Execution & Delivery Excellence

• Drive solid agile execution across engineering teams to deliver predictable, high-quality outcomes
• Maintain a clear Definition of Done that includes functional completeness, performance, quality, and operational readiness
• Proactively identify and mitigate delivery, adoption, data, or compliance risks
• Partner with global teams to ensure effective collaboration across onshore and offshore delivery models

Customer & Business Impact

• Own end-to-end product outcomes, including user adoption, operational efficiency, audit effectiveness, and financial impact
• Lead discovery and feedback sessions with business users and stakeholders to ensure workflows fit real-world needs
• Translate insights from usage, metrics, and feedback into continuous product improvements and roadmap adjustments
• Support leadership and customer communications with clear product narratives and outcome reporting

People Leadership & Team Development

• Lead, coach, and develop a team of Product Managers supporting CAP capabilities and workflows
• Set clear goals and expectations, provide regular feedback, and support career development for direct reports
• Partner with leadership on hiring, onboarding, and scaling product talent in India
• Foster a solid product culture focused on ownership, accountability, collaboration, and customer impact

Compliance & Organizational Responsibilities

• Comply with all terms and conditions of employment, company policies, and applicable directives, including changes related to work location, teams, shifts, or work arrangements, as required by business needs
• Acknowledge that company policies and directives may be adopted, varied, or rescinded at the company's discretion

Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Bachelor's or Master's degree in IT, Computer Science, Health Sciences, Product Management, Analytics, or a related field
• 13+ years of experience in healthcare services, healthcare technology, or software development, with significant product management experience
• Proven experience leading enterprise platforms or complex workflow-driven products
• Experience managing and developing product managers or cross-functional teams
• Solid understanding of healthcare operations, payment integrity, or claims-related workflows