Principal Product Manager (proactive Operational Health Insights And Automation)

Principal Product Manager (Proactive Operational Health Insights and Automation)

At Palo Alto Networks®, we're united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.

We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Description

We are seeking an experienced, technically deep, and strategic Product Manager to drive the vision, strategy, and execution for our Proactive Operational Health Insights and Automation product line.

This critical solution is focused on proactively ensuring the operational health of our customers' deployments, automating troubleshooting, and providing AI-driven remediation across our comprehensive security portfolio, spanning traditional network security to cutting-edge Cloud and AI security.

Key Responsibilities

• Product Strategy and Vision (PANW Platform Focus):
• Drive and champion the long-term strategy and roadmap for proactive operational health insights, troubleshooting, and remediations, including AI-agent-driven solutions for NGFWs (Hardware, Software, and Cloud NGFW), Prisma Access (SASE Security), Prisma AIRS (AI Runtime Security), and the Palo Alto Networks cloud-delivered security subscription solutions
• Identify opportunities for cross-product common issue scenarios, drive standardization, effort optimization, and enforce Palo Alto Networks' consistency across all these platforms
• Customer and Market Research: Deeply understand the needs of large-scale customers utilizing our entire network security platform. Focus research on workflows for operational health issue lifecycle management, root cause identification, visualization, auditing, and troubleshooting and remediation validation across different product boundaries
• Feature Definition and Prioritization: Own the entire product lifecycle. Define detailed product requirements (PRDs), user stories, and acceptance criteria for features like:
• Identification of common customer problems across the specified PANW platforms.
• Analysis of root causes and their visualization for faster resolution
• Issue identification and resolution - both automated and AI agent-driven workflows that enable troubleshooting, root-causing, and eventual remediations
• Proactive features that detect issues early to enable customers to avoid the problem altogether.
• Go-to-Market (GTM) Enablement: Collaborate closely with Marketing, Sales, and Sales Engineering to develop compelling GTM strategies and messaging that highlight the significant operational efficiency and security assurance enabled by unified operational health management across the Palo Alto Networks security ecosystem
• Cross-Functional Execution: Work closely with Engineering and UX/UI Design teams responsible for each security product to ensure seamless, timely, and high-quality delivery of cross-platform features.
• Business Performance: Monitor KPIs related to customer adoption, usage, and the successful automation of security operations on our platform, specifically tracking feature utilization across the listed product components

Qualifications

Required Qualifications

• 5+ years of Product Management experience, preferably within enterprise security software or platforms
• Deep and proven domain expertise in network and security health management, NOC and SOC team processes, and troubleshooting and remediation workflows within large, complex deployments
• Familiarity or direct experience with Palo Alto Networks' Network Security products NGFW & Panorama, Prisma Access, Prisma SD-WAN, and/or Prisma AIRS, and security subscriptions desired.
• Strong technical understanding of SaaS/Cloud application delivery lifecycle and processes
• Exceptional communication and presentation skills, capable of articulating complex technical and cross-platform concepts to technical and executive audiences
• Bachelor's degree in a technical field or equivalent military experience required

Preferred Qualifications

• Direct experience managing products that focus on unified operational health, AIOps, or automation across a broad, single-vendor platform
• Active Palo Alto Networks certification (e.g., PCNSE, PCSAE, PCCSE)
• Experience with AIOps, ITOM/ITSM workflows, and integrating health/remediation data into automated operational pipelines
• Experience driving UX/UI for products that consolidate complex operational health data, root cause analysis, and remediation workflows from disparate services