Fb - sb001 | Vendor Account Manager (promotional Products/branded Merchandise) - Remote Eligible

Account Manager/Order Fulfillment Manager

Role: Account Manager/Order Fulfillment Manager

Work Arrangement: Fully Remote

Job Type: Independent Contractor, Full-time

Work Schedule: TBD (US Timezone)

Location: Remote, open to candidates in LATAM

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

We're not just another recruiting firm - we focus on placing candidates with exceptional US and EU founders who prioritize the long-term success of their team members. We also provide retention bonuses at 3, 6, 9, and 12 months, as well as community-driven benefits like an annual retreat.

Our partner is looking for a sharp, detail-oriented Account Manager/Order Fulfillment Manager to join their team and oversee key customer accounts on their platform. This person will be responsible for reviewing incoming orders, coordinating fulfillment with vendors, and ensuring smooth execution from start to finish. You'll own day-to-day account operations while collaborating closely with internal teams to resolve issues and deliver excellent service.

Responsibilities

Priority: Vendor-side account management

Manage high-value client accounts

Review, edit, and process orders placed on the platform

Route orders to appropriate vendors and oversee fulfillment workflows

Communicate with clients via email/Slack as needed

Handle escalations (e.g., delays, product issues) with internal support

Maintain accuracy across order details and documentation

Ensure timely execution of all project milestones

Contribute to continuous process improvement

Review project requests from clients and configure projects/quotes on the platform