Deputy Manager - Instructional Designer
PepsiCo
Learning Design & Development Specialist
Be part of a team providing Learning Design & Development services.
Collaborate closely with internal stakeholders to identify instructional goals/objectives for core programs and offerings
Work with subject matter experts and stakeholders to design course format and packaging to provide seamless learner experience
Participate in and contribute to setting the standards for learner experience that will enable learning objectives to be satisfied
Train team members on WalkMe platform
Work with subject matter experts and product owners to design solutions for WalkMe
Facilitate translation of learning materials into required languages using tools/vendors
4+ years of experience working with the WalkMe platform in a development or implementation role
Design, build, and maintain WalkMe Smart Walk-Thrus, Launchers, SmartTips, ShoutOuts, and other DAP components
Troubleshoot and resolve issues related to WalkMe deployments
Support training efforts by aligning WalkMe content with instructional design best practices
Experience working with enterprise applications such as SAP S4HANA, SAP Successfactors, or ServiceNow
Strong interpersonal skills and ability to communicate with people at all levels and cultures
Ability to navigate a complex matrixed and virtual environment
Customer focused and results oriented with attention to detail and solution focused mentality
Strong sense of ownership, systematic troubleshooting and ability to follow through tasks to completion
The ability to multi-task and handle competing priorities with the flexibility to meet the demands of the team when needed
Experience in service delivery/HR Operations
Basic knowledge of HTML and jQuery
Certification in WalkMe or related DAP tools (a plus)
Familiarity with instructional design/learning & development methodologies
Basic project management skills
Experience of working across markets/cultures would be desirable
Strong communication skills and fluency in English