Autodesk Product Support Specialist - Industrial Design & Manufacturing

Autodesk Customer Success Technical Expert

Autodesk Customer Success is looking for highly motivated technical experts to help our customers optimize their product investment and achieve measurable business outcomes. We are looking for professionals with Automotive experience, supporting a broad range of technologies in large-scale enterprise environments. This person will work closely with medium and large enterprise customers worldwide. You will join the Technical Adoption and Success group within the Customer Technical Success team– a team that values professional development and rewards high performance. The Technical Account Management group owns customer support experience and is responsible for ensuring customer technical success, driving growth and customer delight.

Responsibilities:

• Establish and maintain working relationships with customers as technical advisor, activities including Customer interactions, internal alignment with Customer Success Manager and adoption specialist in executing activities in customer success plans and ensuring best in class Customer Technical Success experience
• Priority handling and escalation of critical issues and monitoring of service level compliance
• Technical assistance and recommendations for Enterprise Customers based on data analytics
• Taking a problem management approach, find opportunities for improvement initiatives
• Partner with customer's IT and design groups to ensure successful and efficient installation, licensing, and performance of Autodesk cloud and desktop applications
• Manage delivery of coaching sessions from the customer success plan to increase adoption and customer success Plan
• Delivering proactive customer engagement through regular support case reviews, assessment of software performance, and alignment of technical insights with customer objectives
• Responsible for key event management

Minimum Qualifications:

• Bachelor's degree or equivalent experience in Automotive industry
• Minimum 5 years' experience in using or supporting Autodesk Design Studio products and cloud services for large enterprise clients in a professional services role
• Strong troubleshooting and analytical skills
• Comprehensive knowledge in workflows and data exchange
• Experience in delivering on presentations
• Experience working and troubleshooting in enterprise environment
• Able to manage several projects at a time, setting the right priorities
• Strong communicator in English
• Fluency in English required, German or any other additional European language nice-to-have

Preferred Skills:

• Strong communicator and able to build relationships at all levels, taking initiative
• Ability to present technical information to a live or virtual audience
• Technical consulting experience and/or technical project delivery experience with large, demanding clients
• Experience in Alias and/or VRED is a plus