Customer Success Advisor - Strategic Territory Market Design & Manufacturing Vertical

Customer Success Advisor

The Customer Success Advisor is focused on driving success in the "Onboard" and "Use" lifecycle stages of our design and manufacturing industry customers as they deploy Autodesk solutions. This role will engage directly with customers, proactively through various means like data-driven triggered actions, human + digital interactions, while reacting to inbound customer-initiated triggers.

Responsibilities

• Establish and execute onboarding and adoption strategies to grow usage of Autodesk design and manufacturing solutions by proactively and reactively responding to customer inquiries
• Assist customers by providing guidance and resources directly to assist with onboarding new solutions and to identify and assist at-risk customers who have low adoption of design and manufacturing products to increase the value they receive toward meeting their business goals
• Partner with sales teams, product teams, the reseller partner ecosystem, technical support, client services, and others to drive customer success motions and resolve customer activation/onboarding/usage issues
• Successfully close out a range of data-driven customer success motions
• Drive a high-level customer satisfaction and experience to ensure continued customer adoption of Autodesk products through customer value-add activities
• While engaging throughout the lifecycle, be able to identify opportunities for expanding the business relationship and support the sales team in pursuit of the expansion opportunity
• Organize and conduct onboarding and product adoption workshops tailored to specific sub industries within the Design and Manufacturing vertical such as consumer products, industrial machinery, automotive and transportation, factory plant and process layout, Electronics and Electrical, logistics etc.

Minimum Qualifications

• Bachelor's degree in engineering, business administration or a related field
• 3-5 years of experience in B2B sales, account management or service delivery preferably in a SaaS environment
• At least 2 years of experience in the Design & Manufacturing industry, preferably with exposure to sub-sectors such as consumer products, industrial machinery, automotive & transportation, and factory plant/process layout
• Proven ability to develop customer relationships and manage accounts to drive continued retention and high levels of customer satisfaction
• Proven experience in communication and presentation, handling difficult customer conversations, stakeholder management and problem solving
• Experience with using SFDC, Gainsight, Power BI applications